Flights credited to the wrong FFP

[_TheTraveller_]

Hey guys, I flew QF3 from SYD-HNL 2 days ago. I initially went into the lounge with my QFFP # on the boarding pass. However, as I left the lounge, I ended up changing it to my AA #. Today I saw that my flights ended up being credited to QF. My boarding pass also has my AA # on it. Is there anyway to get the points re-credited to AA?

 

[mannej]

Essentially you will have to get QF to remove the SC's and points from the QF account before AA will be able to credited to your AA account.

 

[moa999]

And that's the problem of changing FF - it doesn't always work

 

[_TheTraveller_]

Essentially you will have to get QF to remove the SC's and points from the QF account before AA will be able to credited to your AA account.

Can this be done? I'll have to wait till tomorrow morning before the QFF department opens up and I can give them a call.

 

[mannej]

It has been done before, but be prepared to find that the agents from QF and AA may be reluctant to do so

 

[Danger]

And also be prepared to have AA say no in the first instance to crediting you. As far as AA is concerned they will see the flight was credited to QF; I don't think they see it 'uncredited'. If you are successful with QF (which you should be, it may just take some pushing), print out your QF summary showing the points credited and then later uncredited. Then fax all that to AA along with a copy of your boarding pass explaining it all.

And that's the problem of changing FF - it doesn't always work

I couldn't agree more. I've lost count of the number of times I've explicitly said to an agent 'Please completely remove the X FF number and insert only the Y FF number' only to check online myself and find them both in there. It's lazy or it's incompetence. Either way it shouldn't happen.

 

[madrooster]

I couldn't agree more. I've lost count of the number of times I've explicitly said to an agent 'Please completely remove the X FF number and insert only the Y FF number' only to check online myself and find them both in there. It's lazy or it's incompetence. Either way it shouldn't happen.

This probably happens because when you add a QFF number on the QF site, it adds it without a segment association which means it applies to all flights on that PNR. When they add your other FF number, the system most likely adds it as a segment associated entry (associated to that specific flight). Therefore that's why you'll see both.

For you to picture what happens, this is likely what it looks like in a PNR, after the lounge has changed the FF number:

SSR FQTV QF HK/ QFxx_xx_x
SSR FQTV QF HK/ AAxx_xx_x/S3

Where the first SSR is the 'all flights' FF number and the second SSR is the specific flight associated one. S3 being the flight it applies to.

You could probably get around this issue by having your QFF number specifically assigned to each and every flight so that there's no "all flights" FF number SSR in the PNR. The QF site won't let you do this however. You'd need to call up.

Example:

SSR FQTV QF HK/ QFxx_xx_x/S2
SSR FQTV QF HK/ QFxx_xx_x/S3 (changing this to AA when appropriate)
SSR FQTV QF HK/ QFxx_xx_x/S4
SSR FQTV QF HK/ QFxx_xx_x/S5

CX's site in contrast lets you do this on CX flights without any issue. In fact everything you do on CX's MMB defaults to be strictly segment associated.

 

[_TheTraveller_]

Thanks for the advice. I think I'll let it go. 10K AA points may not be worth the hassle during my upcoming vacation. Will keep this in mind for the future!

 

[basso]

I couldn't agree more. I've lost count of the number of times I've explicitly said to an agent 'Please completely remove the X FF number and insert only the Y FF number' only to check online myself and find them both in there. It's lazy or it's incompetence. Either way it shouldn't happen.

Or it could be that your instructions are ambiguous. Remove which FF number? - the one associated with the PNR or the one associated with the specific flight?

 

[Danger]

Or it could be that your instructions are ambiguous. Remove which FF number? - the one associated with the PNR or the one associated with the specific flight?

At the point I say "Remove" there is only one FF number in there. Indeed, there only ever is - or at least there only ever should be one from my perspective; I don't play the FQTS etc. field roulette.

 

[moa999]

This probably happens because when you add a QFF number on the QF site, it adds it without a segment association which means it applies to all flights on that PNR. When they add your other FF number, the system most likely adds it as a segment associated entry (associated to that specific flight). Therefore that's why you'll see both.

For you to picture what happens, this is likely what it looks like in a PNR, after the lounge has changed the FF number:

SSR FQTV QF HK/ QFxx_xx_x
SSR FQTV QF HK/ AAxx_xx_x/S3

Where the first SSR is the 'all flights' FF number and the second SSR is the specific flight associated one. S3 being the flight it applies to.

You could probably get around this issue by having your QFF number specifically assigned to each and every flight so that there's no "all flights" FF number SSR in the PNR. The QF site won't let you do this however. You'd need to call up.

Example:

SSR FQTV QF HK/ QFxx_xx_x/S2
SSR FQTV QF HK/ QFxx_xx_x/S3 (changing this to AA when appropriate)
SSR FQTV QF HK/ QFxx_xx_x/S4
SSR FQTV QF HK/ QFxx_xx_x/S5

CX's site in contrast lets you do this on CX flights without any issue. In fact everything you do on CX's MMB defaults to be strictly segment associated.

Nice info. Do you know how the Finnair/ Qatar sites work?

 

[wandering_fred]

This probably happens because when you add a QFF number on the QF site, it adds it without a segment association which means it applies to all flights on that PNR. When they add your other FF number, the system most likely adds it as a segment associated entry (associated to that specific flight). Therefore that's why you'll see both.

For you to picture what happens, this is likely what it looks like in a PNR, after the lounge has changed the FF number:

SSR FQTV QF HK/ QFxx_xx_x
SSR FQTV QF HK/ AAxx_xx_x/S3

Where the first SSR is the 'all flights' FF number and the second SSR is the specific flight associated one. S3 being the flight it applies to.

You could probably get around this issue by having your QFF number specifically assigned to each and every flight so that there's no "all flights" FF number SSR in the PNR. The QF site won't let you do this however. You'd need to call up.

Example:

SSR FQTV QF HK/ QFxx_xx_x/S2
SSR FQTV QF HK/ QFxx_xx_x/S3 (changing this to AA when appropriate)
SSR FQTV QF HK/ QFxx_xx_x/S4
SSR FQTV QF HK/ QFxx_xx_x/S5

CX's site in contrast lets you do this on CX flights without any issue. In fact everything you do on CX's MMB defaults to be strictly segment associated.

Good information. I just asked my TA in CMB to do this as I need about 5K credited to AA to make up the difference needed for some flights in 2017 (ie the increase in the new award rules). She had no success. It will be interesting to see how MPC replies to my question of how to do it :-| and if they correspond directly with the TA.

In the meanwhile I'll cut and paste your comments to the TA... :idea:

Thanks for skipping the wandering

Fred

 

[madrooster]

Good information. I just asked my TA in CMB to do this as I need about 5K credited to AA to make up the difference needed for some flights in 2017 (ie the increase in the new award rules). She had no success. It will be interesting to see how MPC replies to my question of how to do it :-| and if they correspond directly with the TA.

In the meanwhile I'll cut and paste your comments to the TA... :idea:

They should not be a TA if they can't get this basic request done.

Nice info. Do you know how the Finnair/ Qatar sites work?

Unfortunately I haven't tried either. I'd need a PNR that I'm the owner of, with AY or QR content on that PNR to be able to test that.

 

[wandering_fred]

Well it's not a request that some TAs would never see in their commercial lifetime. And I may be the only MR oriented person she deals with. Though apparently she got your suggestion to work.

But actually there is a complication that I may have to solve at checkin.
CX FF is under Fred surname
AA FF is under Fred Initial surname

And the ticket itself can have only ONE name...

Oh well technology sometimes creates "unnecessary" wandering

Fred

 

[madrooster]

But actually there is a complication that I may have to solve at checkin.
CX FF is under Fred surname
AA FF is under Fred Initial surname

And the ticket itself can have only ONE name...

This has never been an issue on any tickets that I've issued. Middle names/initials are not required in the PNR name field generally. Fred Surname is more than adequate and would cover your issue just fine. It is a requirement to have middle names in the SFPD for US-bound flights however.

 

[wandering_fred]

This has never been an issue on any tickets that I've issued. Middle names/initials are not required in the PNR name field generally. Fred Surname is more than adequate and would cover your issue just fine. It is a requirement to have middle names in the SFPD for US-bound flights however.

The issue I believe is the name "match" between the PNR and the two FF programs.
How does a middle initial (mis)match get over-ridden?

Thanks for not wandering

Fred

 

[madrooster]

The issue I believe is the name "match" between the PNR and the two FF programs.
How does a middle initial (mis)match get over-ridden?

Thanks for not wandering

Fred

The middle initial doesn't get checked. I know of a number of people who have a middle initial on their FF account but have just last/first on their PNRs. Everything credits fine.