Service is excruciatingly slow....
The flight is delayed for an hour due to an electrical fault, and then once we board, it is another 2 hours before supper arrives - a simple toasted chicken schnitzel and Swiss cheese toasted focaccia which incidentally has that 'frozen' taste like it has been heated up from the freezer.
Exhausted by 1am , I hope I sleep reasonably peacefully on the *almost* fully-flat Business Class bed.
But my hope doesn't turn out to be a reality...
In the seat next to me 3 kids were up all night - switching the lights on and off, and alternately screaming and crying on an ongoing basis. The parents seemed to be oblivious and the crew lightly danced around the issue.
The Customer Service Manager (I can't remember his name) kindly emailed the customer service team back in Australia during the flight, and again apologised for the terrible experience.
Last week I flew Business Class on SQ from KIX - SIN for only 38,000 points - no paid fare difference required. It was a far superior experience, with full dining options, lie-flat beds, and phenomenal guest service.
The dining experience on my flight was mediocre in comparison. Supper as mentioned - a simple toasted chicken schnitzel and Swiss cheese toasted focaccia which had that 'frozen' taste like it has been heated up from the freezer. Breakfast was a haphazard choice of a cranberry muffin, fruit salad, or ham and cheese croissant. I was hungry and asked for all 3 which was returned with a surprised look from the attendant. He seemed to have this 'attitude' chip on his shoulders and treated me as if it was a privilege to be able to fly on his aircraft.
Having spent an additional 50,000 points on top of my paid fare for this flight, I am extremely disappointed with the experience.
So in summary, cash fare plus 50K points for this business class one way flight? A big mistake. Have learnt my lesson and will never use points for an upgrade with Qantas again. Nor will I buy a J ticket with QF again.
The flight is delayed for an hour due to an electrical fault, and then once we board, it is another 2 hours before supper arrives - a simple toasted chicken schnitzel and Swiss cheese toasted focaccia which incidentally has that 'frozen' taste like it has been heated up from the freezer.
Exhausted by 1am , I hope I sleep reasonably peacefully on the *almost* fully-flat Business Class bed.
But my hope doesn't turn out to be a reality...
In the seat next to me 3 kids were up all night - switching the lights on and off, and alternately screaming and crying on an ongoing basis. The parents seemed to be oblivious and the crew lightly danced around the issue.
The Customer Service Manager (I can't remember his name) kindly emailed the customer service team back in Australia during the flight, and again apologised for the terrible experience.
Last week I flew Business Class on SQ from KIX - SIN for only 38,000 points - no paid fare difference required. It was a far superior experience, with full dining options, lie-flat beds, and phenomenal guest service.
The dining experience on my flight was mediocre in comparison. Supper as mentioned - a simple toasted chicken schnitzel and Swiss cheese toasted focaccia which had that 'frozen' taste like it has been heated up from the freezer. Breakfast was a haphazard choice of a cranberry muffin, fruit salad, or ham and cheese croissant. I was hungry and asked for all 3 which was returned with a surprised look from the attendant. He seemed to have this 'attitude' chip on his shoulders and treated me as if it was a privilege to be able to fly on his aircraft.
Having spent an additional 50,000 points on top of my paid fare for this flight, I am extremely disappointed with the experience.
So in summary, cash fare plus 50K points for this business class one way flight? A big mistake. Have learnt my lesson and will never use points for an upgrade with Qantas again. Nor will I buy a J ticket with QF again.
. 
