Flexible Bookings now Showing as Non-Refundable

[bits]

Unless you're seeing something better than 15% off a best flexible rate that you're willing to lock in, I'd go with option 3. You're only 2 weeks away from access to the global discount

Just noticed something interesting with my existing HK/Macau bookings in the app (those bookings were originally booked as previous sale rates with refundability up to 1 day prior), now they appear in the app as non-refundable.

Not too fussed as the previous rates for all but one booking are cheaper than the current 45% off sale. I dont know when the change occurred.

Can those with existing flexible bookings have a look at the refundable status of their bookings please.

 

[Captain Halliday]

Just noticed something interesting with my existing HK/Macau bookings in the app (those bookings were originally booked as previous sale rates with refundability up to 1 day prior), now they appear in the app as non-refundable.

Not too fussed as the previous rates for all but one booking are cheaper than the current 45% off sale. I dont know when the change occurred.

Can those with existing flexible bookings have a look at the refundable status of their bookings please.

My booking still show as flexible. However they are not for China.

 

[bits]

Checked my bookings via the website, the cancellation conditions there are as expected (refundable), just the app showing non-refundable. So looks like its a bug with the app at the moment

 

[HappyFlyerFamily]

Checked my bookings via the website, the cancellation conditions there are as expected (refundable), just the app showing non-refundable. So looks like its a bug with the app at the moment

Something like this happened to me a few months ago.

Had a booking I could not cancel. The cancel button would not work (even though from memory it was visible) and the free cancellation condition was visible. Escalated through Accor Customer Care who in turn messaged directly with the hotel (I asked to be cc). Fortunately I had another booking (different dates) with the same hotel. Accor Customer Care had to send an email to note that all efforts made within time and to the hotel to not charge cancellation charges. Then after one more follow up (since I already got the email from Customer Care to not charge me and the hotel sent generic welcome for the other booking), on the second to last day, the hotel decided to put their IT people on to it. If I recall correctly, booking disappeared the day before.