Captain hum
Member
- Joined
- Apr 19, 2013
- Posts
- 294
Hi
I want to book a fully refundable ticket. Couldn't find one online so rang the booking centre. They advised that the option to upgrade to a refundable fare is in the extras section.
Great, I think and proceed to book. An extra $57 per person to get a flexi fare. Not bad,I think, so decide to go ahead.
I just happen to read the fare rules before I proceed and see this
"If upgraded from an Australia Smart Saver fare, only the upgrade portion is eligible for a refund."
so I call them back for some clarification. They tell me that if I cancel , they will only refund the $57 that I paid to upgrade to a refundable fare. I am incredulous at this point and say that this makes no sense. Why eould I pay $57 more on ly to get $57 back if I cancel? :shock:
They simply repeat the rule to me. I try to explain that that there would be no point in doing this as the fare remains non- refundable ( other than the $57 paid to make it non- refundable) but they cant see what I am getting at.
Anyone else had any joy with this ?
I want to book a fully refundable ticket. Couldn't find one online so rang the booking centre. They advised that the option to upgrade to a refundable fare is in the extras section.
Great, I think and proceed to book. An extra $57 per person to get a flexi fare. Not bad,I think, so decide to go ahead.
I just happen to read the fare rules before I proceed and see this
"If upgraded from an Australia Smart Saver fare, only the upgrade portion is eligible for a refund."
so I call them back for some clarification. They tell me that if I cancel , they will only refund the $57 that I paid to upgrade to a refundable fare. I am incredulous at this point and say that this makes no sense. Why eould I pay $57 more on ly to get $57 back if I cancel? :shock:
They simply repeat the rule to me. I try to explain that that there would be no point in doing this as the fare remains non- refundable ( other than the $57 paid to make it non- refundable) but they cant see what I am getting at.
Anyone else had any joy with this ?