You'd win precisely none of those arguments. Are sure you're even in the right thread? Perhaps you can point me to the threads about fed up and angry VA pax jumping to QF to support this claim.
I operated at a senior level in Business myself. I didn't need to deal with these type of issues myself. Just make sure they were dealt with. Qantas are almost uncontactable now. Read the posts from people who have terrible experiences of late with Qantas before passing jusgement. So what does that say about customer care? Which incidentally Stephanie Tully is / was the Group Chief Customer Officer of.
Can you name a single customer of Qantas that has complained in recent memory? Has American Express complained? What about Citi, ANZ or NAB? They all seem quite content with the value Qantas has added to their credit card portfolios.
Shareholder performance wise QF has remained strong relative to other airlines. They survived the storm which forced them to move from being a large international carrier to a small regional Australian one (a position they hold to this day) yet largely their stock remains somewhat stable. Now if we compare it to stocks outside aviation, then yeah there are certainly better options. But you know going into purchasing an airline's stock that you are doing this as an aviation enthusiast not as a level-headed traded.
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Apologies but referring to QF as ever being a 'large' International carrier is a bit of a long bow. They haven't ever been a large International carrier. Also how would you personally know if any of the banks have complained about QF? What evidence do you have to support your statement?
www.australianfrequentflyer.com.au
Depends who you define as "customers". If you mean credit card companies who buy points from QF, they seem to be quite happy with the arrangement. If your definition of customers is actual passengers, that might vary depending on the customers, how and where they travel on the QF network!
I reckon there needs to be a little more than a vent given the comments I've heard on AFF. Perhaps a QF Chimney thread?
ME, and plenty of others...
Trouble is, Qantas just wouldn't care.
Qantas doesn't care about redemptions and that's frankly short sighted on their part. Many airlines are raking in billions a year selling airline miles to credit card companies not only domestically but internationally. For instance, consider the oft-praised Singapore Airlines who boasts partnerships with credit cards in many countries including Japan, Malaysia, Indonesia and Australia. Meanwhile Air Canada, which boasts the most number of award partners of any airline frequent flyer program regularly sells heaps of points not only to credit card companies but to customers who actually make an argument for forking out many thousands of dollars to buy points.
TL;DR
. Whatever. Qantas management just doesn't give a rat's bottom about bad customer experiences. There are too many punters willing to pay ridiculous prices for experiences well below what they can get elsewhere. It's the next MD who will have to pick up the pieces of a ruined brand when the pent up demand subsides.
australianaviation.com.au
Just shows how much stats can be manipulated.Actually they are winning on both on time performance and cancellations; best on both counts in October.
Qantas now best for cancellations in major turnaround
Qantas has completed a remarkable comeback to go from being the worst airline in the country for cancellations to being the best. It was also top for avoiding delays.
Sample AFF with no advertisements? More..
