Hoping someone with more knowledge than myself might be able to offer some advise on an issue I have after trying to make a redemption today for Economy flights to Paris.
Have over 900,000 Velocity points through credit card signups, spend etc and planned to have a family holiday to Europe next year. Have been looking at flight options and points and decided we would start our trip by using Velocity points to fly MEL to CDG in Y mid June 2017. Rang Velocity today to book as reward flights aren't showing at all on their website and they were able to see availability. After giving them the details for 2 adults and 3 children they advised that after trying to confirm the seats, it was coming back from Singapore Airilnes as not confirmed. He tried several dates either side of my requested and all were not confirmed.
The operator advised several different things which may be the reason for this. 5 people is more than available, to Singapore Airlines may not have allowed them access to reward seats this far out. His best advice was to try calling back again.
If i look at Singapore Airlines for those dates i can see reward seat availability for all the days. I'm trying to avoid converting the points to Singapore as there is a huge difference in taxes, and i would prefer to use more points and pay less (where reasonable).
Does anyone have experience with similar bookings?
Have over 900,000 Velocity points through credit card signups, spend etc and planned to have a family holiday to Europe next year. Have been looking at flight options and points and decided we would start our trip by using Velocity points to fly MEL to CDG in Y mid June 2017. Rang Velocity today to book as reward flights aren't showing at all on their website and they were able to see availability. After giving them the details for 2 adults and 3 children they advised that after trying to confirm the seats, it was coming back from Singapore Airilnes as not confirmed. He tried several dates either side of my requested and all were not confirmed.
The operator advised several different things which may be the reason for this. 5 people is more than available, to Singapore Airlines may not have allowed them access to reward seats this far out. His best advice was to try calling back again.
If i look at Singapore Airlines for those dates i can see reward seat availability for all the days. I'm trying to avoid converting the points to Singapore as there is a huge difference in taxes, and i would prefer to use more points and pay less (where reasonable).
Does anyone have experience with similar bookings?