Hi all,
Just scavenging around for other's experiences here...
I've just tried to book a trip for me and Mrs D-H using the Plat Guaranteed Reward Seats benefit... and it wasn't a particularly great experience.
I told her my dates and at EVERY opportunity, she tried to sell me any-seat rewards, or premium rewards, ("it's only 10,000 points more", "it's only $120 more" etc etc) even though the T&Cs specifically state that it's economy only. Basically anything to get me not to take advantage of the offer.
She also said that because there was availability 5 days either side, the request would get knocked back... I had to correct her (having just prepped myself
with the T&Cs) that it was actually 3 days either side for an international trip.
I was expecting more to be "This is when I'd like to fly"..."Certainly D-H, I'll make it happen." Optimistic, I know. What can I say, my cup is half-full.
I know that they are running a business, but if you offer something - especially to your elite flyers - please just back it up and do it and don't make people fight for it.
For the record, I've been quite happy with DJ, and generally been unaffected by some of the stuff they haven't got quite right up to now, but actually I now find myself on the other side of the fence and am not best impressed!
Only 100-odd flights a year DJ, show me a bit of love back...
Anyone had similar or markedly better experience with this?
Just scavenging around for other's experiences here...
I've just tried to book a trip for me and Mrs D-H using the Plat Guaranteed Reward Seats benefit... and it wasn't a particularly great experience.
I told her my dates and at EVERY opportunity, she tried to sell me any-seat rewards, or premium rewards, ("it's only 10,000 points more", "it's only $120 more" etc etc) even though the T&Cs specifically state that it's economy only. Basically anything to get me not to take advantage of the offer.
She also said that because there was availability 5 days either side, the request would get knocked back... I had to correct her (having just prepped myself
with the T&Cs) that it was actually 3 days either side for an international trip.
I was expecting more to be "This is when I'd like to fly"..."Certainly D-H, I'll make it happen." Optimistic, I know. What can I say, my cup is half-full.
I know that they are running a business, but if you offer something - especially to your elite flyers - please just back it up and do it and don't make people fight for it.
For the record, I've been quite happy with DJ, and generally been unaffected by some of the stuff they haven't got quite right up to now, but actually I now find myself on the other side of the fence and am not best impressed!
Only 100-odd flights a year DJ, show me a bit of love back...
Anyone had similar or markedly better experience with this?
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