Ex BKK classic award errors?

[Ben174]

Hi Guys

Called up to make a one way classic award on Emirates Bkk-SYD either on 11th, 12th or 13th march - all have Business in EK available online but with the whole booking rule called up as usual to book on phone so they could ticket it and 2 agents i spoke to both told me there is no Business availability on EK or QF, even though i was looking at it, and when telling them this they were quite rude probably inferring i was lying for a seat.

Has anyone had problems with call centre not showing seats the actually have showing online?

 

[Happy Trails]

I can see the availability too, just about every day of the month.
Why not go ahead and make the booking on line and then call to get it ticketed?

 

[Ben174]

as soon as i got off the phone and tried booking it , availability was showing press to go to payment page and it would go error.

Called up Qantas again, on the 4th person i tried, just got the ticket booked within a 4 minute phone call, god i wish all the call agents were like her, the 3 before wouldnt have a bar of it and as soon as asked for help with a points booking had bad attitudes, will definitely pass good feedback on about the last girl i got on the phone who was so easy, had to pay a $60 booking fee, didnt both me at all she was so lovely and helpful - this is who qantas needs and i hope the sackings are specifically based on performance of employees, as it would be a shame to lose the good ones

 

[Red Roo]

as soon as i got off the phone and tried booking it , availability was showing press to go to payment page and it would go error.

Called up Qantas again, on the 4th person i tried, just got the ticket booked within a 4 minute phone call, god i wish all the call agents were like her, the 3 before wouldnt have a bar of it and as soon as asked for help with a points booking had bad attitudes, will definitely pass good feedback on about the last girl i got on the phone who was so easy, had to pay a $60 booking fee, didnt both me at all she was so lovely and helpful - this is who qantas needs and i hope the sackings are specifically based on performance of employees, as it would be a shame to lose the good ones

I agree that it shouldn't have taken 4 calls to get resolution, and I share your disappointment regarding the level of customer service offered by the first 3 consultants.

Thank you for your persistence. I would encourage you to forward feedback to our Customer Care team. Alternatively, please send me a private message with your details and I can send in on for you.

 

[zainman]

Hi Guys

Called up to make a one way classic award on Emirates Bkk-SYD either on 11th, 12th or 13th march - all have Business in EK available online but with the whole booking rule called up as usual to book on phone so they could ticket it and 2 agents i spoke to both told me there is no Business availability on EK or QF, even though i was looking at it, and when telling them this they were quite rude probably inferring i was lying for a seat.

Has anyone had problems with call centre not showing seats the actually have showing online?

I faced this issue recently where I could see J seats on EK metal SIN-MEL and when trying to book, no go on the website. This scenario is described as 'ghost availability'. The QF agent on the phone confirmed there was no seats available. They are in a better position to check availability than the QF website...