Had a problem with an offer 3 weeks ago.
Day 1: I asked Mandy for human. Typed my problem. No response all day
Day 2 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 2 afternoon: Do you still need help?
Day 3 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 3 2pm: human responds and asks for more info. I was busy at the time.
Day 3 3pm: We haven't heard from you in a while, so we've closed this conversation.
Day 4: I restarted the process and added the info that was asked for.
Day 5: Sorry. Our wait times are a little longer than expected at the moment.
Day 6 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 6 afternoon: human responds but completely misunderstands what I wrote and gives the wrong answer. Closes the chat.
I open it again and restate the problem.
Day 7: Sorry. Our wait times are a little longer than expected at the moment.
Day 8: We haven't heard from you in a while, so we've closed this conversation.
I retry again.
Day 9: Agent responds and understands the problem correctly, but says to wait until 2 weeks have passed since the transaction.
Day 10: It's now been 14 days since the original purchase, so I go through all the above again.
Day 11: Sorry. Our wait times are a little longer than expected at the moment.
Day 12: Sorry. Our wait times are a little longer than expected at the moment.
Day 13: Agent finally fixes the problem and gives me 500 additional points as an apology for the long waiting time.
I realise I could have got a result a lot faster on the phone, but how is this acceptable??
I did give up on chasing 60 flybuys points (30 cents) when their responses started going round in circles
Day 1: I asked Mandy for human. Typed my problem. No response all day
Day 2 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 2 afternoon: Do you still need help?
Day 3 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 3 2pm: human responds and asks for more info. I was busy at the time.
Day 3 3pm: We haven't heard from you in a while, so we've closed this conversation.
Day 4: I restarted the process and added the info that was asked for.
Day 5: Sorry. Our wait times are a little longer than expected at the moment.
Day 6 morning: Sorry. Our wait times are a little longer than expected at the moment.
Day 6 afternoon: human responds but completely misunderstands what I wrote and gives the wrong answer. Closes the chat.
I open it again and restate the problem.
Day 7: Sorry. Our wait times are a little longer than expected at the moment.
Day 8: We haven't heard from you in a while, so we've closed this conversation.
I retry again.
Day 9: Agent responds and understands the problem correctly, but says to wait until 2 weeks have passed since the transaction.
Day 10: It's now been 14 days since the original purchase, so I go through all the above again.
Day 11: Sorry. Our wait times are a little longer than expected at the moment.
Day 12: Sorry. Our wait times are a little longer than expected at the moment.
Day 13: Agent finally fixes the problem and gives me 500 additional points as an apology for the long waiting time.
I realise I could have got a result a lot faster on the phone, but how is this acceptable??
I did give up on chasing 60 flybuys points (30 cents) when their responses started going round in circles
