Eva air FA strike

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daft009

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I was hit by the strike with my BNE-TPE flight later this week canceled. Here is what I posted earlier on the Lifemiles thread.

The BR strike started one day after I’ve done this booking. At that stage I wasn’t worried and thought it will be resolved way before my flight takes off. I was wrong.

Yesterday I got a call from EVA informing my BNE-TPE flight is canceled and I should contact LM for refund. I had no desire to deal with LM so I kept insisting that EVA should help accommodate me on another flight. The rep who called me was nice and understanding. She said they technically it’s not EVA’s responsibility since the booking was done via 3rd party but she agreed to check all options and call me back.

About 30 nervous minutes later I got the callback with good news. She managed to rebook me on CI. My new itinerary:

BNE-TPE CI A350 (replacing BR A330)
TPE-HKG BR B78X (flight unchanged)

It was great news because I’m not only getting a better J product (1-2-1 instead 2-2-2) but also get to tick another airline Ive never flown before and heard good things about.

All in all fantastic customer service by EVA.
 
good result!

I booked using KF miles online...
fingers crossed.
We fly out on 25/7 from SYD, then 3 nights in SIN and then onto YYZ on Eva, via TPE.
return is also the same way in mid Aug.
 
EVA can’t afford to drag it much longer. It must hurt them really bad (both financially and in reputation) with over 1,000 flights canceled and 200,000 pax being impacted by this.
 
I'm really surprised it's gone on this long!
 
Still going on...
Though some staff have returned to work and supposedly some more returning shortly
 
Currently sitting in the BR TPE lounge. Business as usual, very busy with plenty flights on the screen showing on time departure. One would never guess there’s a strike going on
 
Currently sitting in the BR TPE lounge. Business as usual, very busy with plenty flights on the screen showing on time departure. One would never guess there’s a strike going on
good! looks like the SIN to TPE haven't been affected.
anything on the screen for BR36? :)
 
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