Etihad loses 5-star Skytrax rating | Australian Frequent Flyer
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Etihad loses 5-star Skytrax rating

Mattg

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According to One Mile at a Time, Etihad has lost its 5-star Skytrax rating and is now a 4-star airline. The massive cost-cutting of late seems to have come back to bite them.

I know many here will question the methods used by Skytrax, but this is still a blow for Etihad.
 

RooFlyer

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I thought Turkish going down to 3 star was more of an issue. Wonder if it had anything to do with Turkish pulling out of Skytrax last year :oops: Sort of like the EU and Brexit - leave us and we'll punish you!
 

pauly7

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I’m sure they are devastated.... :rolleyes: ;)

I rate Skytrax about as highly as I rate the Freddie frequent flyer ‘awards’ - marginally above ‘completely useless’ and just below ‘waste of space’.
 

juddles

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I think that the fact that Qantas is not top-rated shows the flaws in the Skytrax assesments. :)
 

henleybeach

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Etihad would hate it, these ratings are for the once a year flyers and not true frequent flyers who know what airline to fly regardless.
My in laws last year, who fly overseas once a year on holiday, flew Cathay pacific to JFK in Y+ kept saying before the flight “apparently they are a 5 star airline” !
Which they got that from the marketing.
I’ve just flew Asiana Airlines in J and if they are a 5 star airline then VA & QF are 6 stars
 

boomy

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Etihad would hate it, these ratings are for the once a year flyers and not true frequent flyers who know what airline to fly regardless.
My in laws last year, who fly overseas once a year on holiday, flew Cathay pacific to JFK in Y+ kept saying before the flight “apparently they are a 5 star airline” !
Which they got that from the marketing.
I’ve just flew Asiana Airlines in J and if they are a 5 star airline then VA & QF are 6 stars
What was the issue with Asiana? Their J seat varies between aircrafts but service and catering levels are consistent and miles ahead what we get in Australia.
 

henleybeach

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What was the issue with Asiana? Their J seat varies between aircrafts but service and catering levels are consistent and miles ahead what we get in Australia.
I was on a A330 and the hard product is woeful. Outdated seats, old , Carpet worn. No champagne or sparking in their Seoul lounge. I’ve got another flight tonight and tomorrow on their a330 from Almaty -Seoul-Hong kong . Their soft product was good, more like a solid 4 star rather then 5 but that’s just what I’ve experienced
 

boomy

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I was on a A330 and the hard product is woeful. Outdated seats, old , Carpet worn. No champagne or sparking in their Seoul lounge. I’ve got another flight tonight and tomorrow on their a330 from Almaty -Seoul-Hong kong . Their soft product was good, more like a solid 4 star rather then 5 but that’s just what I’ve experienced
Yep A330 still has recliners so best avoided. When flying OZ I’m trying to make sure it’s on B777 or A380 which are the aircrafts currently served to SYD. OZ J lounge is crowded and very meh (I do like their branded beer). To be fair QF J lounge also doesn’t serve champagne but the cheap Aussie knockoff which will give you headache. Overall I agree OZ should be 4*, as QF and VA. None deserve to be 5* but OZ paid more so...
 
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lacuska1

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too many airlines on the arabian peninsula-some must take the crap-how can they compete with emirates anyway???
 

dajop

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A review of Etihad’s new economy service ...

Reviewer was not impressed with service or catering. A drop in rating is probably well deserved. After all 80% of pax in the real world travel in economy class, not the Apartments or Residences.
 

Springtime

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@dajop , I absolutely agree with you. Catering is awful on Etihad. My husband & I flew Etihad from Abu dhabi To Sydney in April 2019. It was a 14 hr flight. of those 14 hrs, we were served 1meal ( dinner ) comprising of a very small serve of rice & vegs with rubber tough meat, still frozen bread bun, no appetizer or butter or dessert . 3 pancakes the size of a 20c coin with some red stuff which they considered as breakfast. I asked one attendant for some water, she told me wait 20mins till service comes around...it was for my husband who is on daibetes meds!.
Another thing that really bothered me was out of the 14 hrs, 10 were in darkness, the cabin light was only switched on when meals were being served. I've never stepped off a flight before feeling as hungry or sorry that we flew Etihad.
 

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