Errors when booking Qantas Hotels

[Kelstarama]

Has anyone had problems trying to use points to book a hotel on the Qantas website? I get a booking reference but also receive an error that the payment can't be processed. I'm trying to use points and have more than enough for the booking.
I had the same problem when I tried to do it last year but gave up and booked with cash on another website. I am currently in Tanzania and trying to book for Johannesburg, if that makes any difference.
I've tried a Facebook chat with Qantas but they say they can't help via social media and to send an enquiry through the Qantas website. I've done that but I have no idea how long they will take to reply and I need the booking for next week.
Thanks in advance for any advice!

 

[SYD]

Has anyone had problems trying to use points to book a hotel on the Qantas website? I get a booking reference but also receive an error that the payment can't be processed. I'm trying to use points and have more than enough for the booking.
I had the same problem when I tried to do it last year but gave up and booked with cash on another website. I am currently in Tanzania and trying to book for Johannesburg, if that makes any difference.
I've tried a Facebook chat with Qantas but they say they can't help via social media and to send an enquiry through the Qantas website. I've done that but I have no idea how long they will take to reply and I need the booking for next week.
Thanks in advance for any advice!

Have you tried a different CC? Could be an issue with getting a 2FA for your purchase eg a pop up window to confirm the purchase via VISA or MC.

Another option is to try a VPN setup for Oz?

 

[Kelstarama]

There's no cash component to the booking, it's purely points. Good idea about the VPN, maybe I need to try that. Thanks for the reply