Equpiment change - no seat change - not a happy camper!

[simongr]

Hmm

Having just posted that I hadn't been further back than the first row of why I just logged on to check in for my flight.

I was happy in 23D - well I was at least when I thought it was a 767 - seems like an equipment swap to a 737 and I have retained my 23D seat... I have been able to salvage 9D but I have to say that I am not overly happy that I was automatically punted back in the aircraft.

Have to say that I am not seeing much P1 love really...

 

[ozmille]

That is a bit poor, wasn't the idea of the P1 team to be there to take care of you when there is a change be it equipment or other?

 

[simongr]

Yeah - I thought so. I also left a voicemail for them on Monday on something else and havent heard back.

 

[simongr]

And now in Manage My Bookings and in seat selection it is still showing 23D but when I OLCI again it is 9D... strange

 

[ozmille]

And now in Manage My Bookings and in seat selection it is still showing 23D but when I OLCI again it is 9D... strange

I think because OLCI works in DCS and MMB is in RES system DCS will be correct

 

[simongr]

Might request an upgrade to J...

 

[ozmille]

Might request an upgrade to J...

Just to be on the safe side which flight are you on? Loadings looking good?

 

[oz_mark]

And now in Manage My Bookings and in seat selection it is still showing 23D but when I OLCI again it is 9D... strange

Quite normal IME for MMB to not be up to date once you get close to departure.

 

[mannej]

Do those sitting in rows for and 5 of a 767 stay in row 4 or 5 of a 737, or do they get moved accordingly?

 

[medhead]

MMB "breaks", to use the technical term, once you check in, IME.


I noticed a CL bag tag heading down to row 27 of a 737 last week. When I took a walk during the flight he had 3 seats (def). Might be worth keeping 23D?

 

[MrJetset]

Isn't this well known? Altea keeps your seat preference selection when equipment changes? Unfortunately if you normally request or chose 23A/B on a 767, then the system will allocate you 23A/B on the 737 or other changed aircraft type because it thinks it is your preference?

 

[JessicaTam]

Do those sitting in rows for and 5 of a 767 stay in row 4 or 5 of a 737, or do they get moved accordingly?

Or vice versa?

 

[nlagalle]

Isn't this well known? Altea keeps your seat preference selection when equipment changes? Unfortunately if you normally request or chose 23A/B on a 767, then the system will allocate you 23A/B on the 737 or other changed aircraft type because it thinks it is your preference?

It happened to me once before when a 767 was subbed to a 737-400 and I went to 29B (last row!). I never realised until i boarded that it was changed as i checked in the night before. Wasn't too happy as the flight was full but the CSM moved me to 9E (swap with a paxing FA).

 

[simongr]

I noticed a CL bag tag heading down to row 27 of a 737 last week. When I took a walk during the flight he had 3 seats (def). Might be worth keeping 23D?

Nothing is worth 23D

I was not aware of this issue - it hasn't happened to me before in that I have normally logged in more frequently to review seats.

No chance of an upgrade as I guess going from 30J to [-]18J[/-] 12J might have impacted the availability

 

[nlagalle]

Nothing is worth 23D

I was not aware of this issue - it hasn't happened to me before in that I have normally logged in more frequently to review seats.

No chance of an upgrade as I guess going from 30J to 18J might have impacted the availability

18J or 12J? As a result i always select a J or K seat now, so if it changes i get a new seat assignment

 

[simongr]

18J or 12J? As a result i always select a J or K seat now, so if it changes i get a new seat assignment

Good tip - I will tell my PA

 

[u4216228]

18J or 12J? As a result i always select a J or K seat now, so if it changes i get a new seat assignment

i like that idea, cheers

 

[Austman]

This has been discussed a lot in other threads. The way aircraft substitutions are done is not good. You can lose your exit row seating too - and the staff have to re-screen the new recipients!

They cannot get even 738 to 734 (or vv) right. How hard can that be?

Apparently there is an automatic re-map and then ground staff should make manual adjustments.

Regardless, the system is not good!

 

[mannej]

Or vice versa?

If they get moved accordingly, why cant those in Y be moved accordingly?

 

[JessicaTam]

If they get moved accordingly, why cant those in Y be moved accordingly?

I knew I selected 4/5C in Y for a reason.