Enhancements at Pullman Brisbane Airport

[RooFlyer]

I have a 2 night stay at Pullman Brisbane Airport coming up - I do this from time to time, quick trips visiting my ill sister.

Apparently, they are installing some sort of new 'system', which includes:

* Check in kiosks (human still available)

* E-mail button in the app under your reservation has been replaced with 'chat'

* I got an e-mail inviting on-line check-in, which I ignored as usual. Then, a couple of hours later, I got this:




Important! Second reminder .. Really? Ignoring the impertinence, I clicked on the arrival detail thing as advising them of this is in my interest. Well, of course it asked for all sorts of things besides arrival time - things that are none of their business. Curious as to how far this would go, I continued, and the last step was a bunch of fine print and "Please sign", with a box to sign. Dunno how that was going to be achieved as I closed it down.

Earlier in the day, I sent my customary e-mail re-iterating my room preference, only to later receive this:



No name for me or from them. Previously it would have been an e-mail with a message and name attached to which I could reply if needs be.

I've just sent a stiff message to the Director of Rooms, who I've been in touch with before ... reminding him that at a Pullman, I expect to interact with humans. Whatever it is, its just being rolled out, so hopefully they can refine things.

 

[craven morehead]

They have also enhanced the Exec Lounge privileges. Only 2 drinks offered in the normal window where it was previously open slather + canapes.
They copped a spray last time I rocked up. I said why wasn't I notified of this change at the time of booking as I would have gone elsewhere
I could always justify the cost of the room vs the ibis when reverse engineering the cost of the booze from the equation

 

[JessicaTam]

I ignore those “tell us your arrival details” messages. I have a booking (that is likely also already paid for) so that is all they need to know.

 

[RooFlyer]

Just checked out. No reply yet from Director of Rooms, which is disappointing - I found him very responsive previously (maybe he is away?).

 

[Daver6]

Just checked out. No reply yet from Director of Rooms, which is disappointing - I found him very responsive previously (maybe he is away?).

Maybe he knows who you are and is avoiding you

 

[RooFlyer]

Maybe he knows who you are and is avoiding you

Had crossed my mind!

 

[LoungeAttack]

Hmm going to go against the grain here and I say sometimes I prefer a self check in kiosk.

I remember staying at the Pullman King George Square once, where the check in line was almost to the door. Nothing worse than a couple of guests chatting with the receptionist, talking about sights and sounds and points of interests, joking and laughing, with a huge line behind them, when all that could be done with a concierge after.

This is especially true for an airport hotel, where I might land at 10pm, and don't want a line of people in front of me asking about where the 'executive workstation is', the parking rates, how to get to international terminal, trying to sign up for Accor etc. I just want my keys and go to my room.

I would say the Ibis next door would really benefit from some check in kiosk too. This would allow frequent travelers to skip those clueless people going through their phone for 5 minutes trying to look for their booking only to realise they booked Pullman, or vice versa.

On the flip side, everytime I stayed at Pullman BNE, it has never been that bad. I am guessing the check in gets really busy at other times.

 

[RooFlyer]

I would say the Ibis next door would really benefit from some check in kiosk too. This would allow frequent travelers to skip those clueless people going through their phone for 5 minutes trying to look for their booking only to realise they booked Pullman, or vice versa.

Check-in tablets being installed at the Ibis too!

I am very particular about my room, so I always want to check exactly where the room they've given me is.