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I have a 2 night stay at Pullman Brisbane Airport coming up - I do this from time to time, quick trips visiting my ill sister.
Apparently, they are installing some sort of new 'system', which includes:
* Check in kiosks (human still available)
* E-mail button in the app under your reservation has been replaced with 'chat'
* I got an e-mail inviting on-line check-in, which I ignored as usual. Then, a couple of hours later, I got this:
Important! Second reminder .. Really? Ignoring the impertinence, I clicked on the arrival detail thing as advising them of this is in my interest. Well, of course it asked for all sorts of things besides arrival time - things that are none of their business. Curious as to how far this would go, I continued, and the last step was a bunch of fine print and "Please sign", with a box to sign. Dunno how that was going to be achieved as I closed it down.
Earlier in the day, I sent my customary e-mail re-iterating my room preference, only to later receive this:
No name for me or from them. Previously it would have been an e-mail with a message and name attached to which I could reply if needs be.
I've just sent a stiff message to the Director of Rooms, who I've been in touch with before ... reminding him that at a Pullman, I expect to interact with humans. Whatever it is, its just being rolled out, so hopefully they can refine things.
Apparently, they are installing some sort of new 'system', which includes:
* Check in kiosks (human still available)
* E-mail button in the app under your reservation has been replaced with 'chat'
* I got an e-mail inviting on-line check-in, which I ignored as usual. Then, a couple of hours later, I got this:
Important! Second reminder .. Really? Ignoring the impertinence, I clicked on the arrival detail thing as advising them of this is in my interest. Well, of course it asked for all sorts of things besides arrival time - things that are none of their business. Curious as to how far this would go, I continued, and the last step was a bunch of fine print and "Please sign", with a box to sign. Dunno how that was going to be achieved as I closed it down.
Earlier in the day, I sent my customary e-mail re-iterating my room preference, only to later receive this:
No name for me or from them. Previously it would have been an e-mail with a message and name attached to which I could reply if needs be.
I've just sent a stiff message to the Director of Rooms, who I've been in touch with before ... reminding him that at a Pullman, I expect to interact with humans. Whatever it is, its just being rolled out, so hopefully they can refine things.
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