Elite treatment at Hilton Surfers Paradise

[dfcatch]

After how many deconstructed Mojitos?

Ahh yes.....

Actually those were a different stay and I blame Ewing for those ones

 

[Deleted member 29185]

I blame Ewing for those ones

As one does

 

[mlob]

Staying in the Hilton Surfers Paradise in a Sky residence with my family of 4 for one night next week. Just wanting to see if there had been any further updates/ experiences of Gold benefits to members. Am I able to expect breakfast as a benefit or is it still a no based on what I have read here.

 

[Deleted member 29185]

Staying in the Hilton Surfers Paradise in a Sky residence with my family of 4 for one night next week. Just wanting to see if there had been any further updates/ experiences of Gold benefits to members. Am I able to expect breakfast as a benefit or is it still a no based on what I have read here.

I thought gold had a choice between breakfast and points. If breakfast is chosen, you should receive it.....just not in the exec lounge, which is a bonus! My experience is breakfast in Salt includes everyone but their sheet does state how many are supposed to receive it. Try to get the maitre d' who looks like James O'Loghlin, as I find he understands the way to look after elites, rather than some of the other staff.

 

[mlob]

Room booked: 2 bed sky residence
Rate: prepaid with internet.
Received: No Upgrade but full breakfast for family of four, bottle of red wine and chocolates in room, newspaper, bottled water, early check in and late check out.

First stay at this property. Didn't mind the residence room but found all the public spaces underwhelming and very over populated. Felt a bit like a transit hub.
Enjoyed our dinner at Salt Grill, it was a high point of our stay but don't think Ill be rushing back to stay here. Much preferred our Easter stay at Sheraton Mirage. Better positioned for our purposes.

 

[Deleted member 29185]

Room booked: 2 bed sky residence
Rate: prepaid with internet.
Received: No Upgrade but full breakfast for family of four, bottle of red wine and chocolates in room, newspaper, bottled water, early check in and late check out.

First stay at this property. Didn't mind the residence room but found all the public spaces underwhelming and very over populated. Felt a bit like a transit hub.
Enjoyed our dinner at Salt Grill, it was a high point of our stay but don't think Ill be rushing back to stay here. Much preferred our Easter stay at Sheraton Mirage. Better positioned for our purposes.

Thanks for the update. Great to hear you got breaky for all and that they did give their little elite treat to you. That also is a maybe often reserved for special occasions although some (Princess Fiona, I'm glaring at you) seem to get it all the time!

I think many of us agree with your summation of the public spaces!

 

[drross]

Much preferred our Easter stay at Sheraton Mirage. Better positioned for our purposes.

i see the Sheraton Mirage is for sale again

 

[ash.1111]

I stayed there for 1 night the other week (a Saturday) and was upgraded from the base room to the 7th floor Relaxation Suite. This happened another time too (although it was my birthday and the night prior we stayed in the 3-bedroom ocean room).

I am a Gold with approximately $4k with of travel coming up in the coming weeks.

 

[DC3]

I have a two-night booking at HSP over this long weekend. The booking is for a Relaxation Room, but have checked on-line tonight to see that it is now showing as an Executive Room.

I have stayed previously in both the Hotel and the Residences and am pretty familiar with what's on offer there.

The hotel appears to be fully booked on the Saturday night and maybe I have been downgraded. I hope that it's somehow resolved before I check-in.

 

[TomVexille]

I have a two-night booking at HSP over this long weekend. The booking is for a Relaxation Room, but have checked on-line tonight to see that it is now showing as an Executive Room.

I have stayed previously in both the Hotel and the Residences and am pretty familiar with what's on offer there.

The hotel appears to be fully booked on the Saturday night and maybe I have been downgraded. I hope that it's somehow resolved before I check-in.

That doesn't sound good. Hope it sorts itself out.

 

[drross]

I have a two-night booking at HSP over this long weekend. The booking is for a Relaxation Room, but have checked on-line tonight to see that it is now showing as an Executive Room.

I have stayed previously in both the Hotel and the Residences and am pretty familiar with what's on offer there.

The hotel appears to be fully booked on the Saturday night and maybe I have been downgraded. I hope that it's somehow resolved before I check-in.

Let us know what happens. Thanks

 

[DC3]

No change as yet, when I checked on-line this morning. Still showing as Executive. Will be arriving in about 4 hours time. Maybe I should go straight to the EL for check-in.

 

[drross]

No change as yet, when I checked on-line this morning. Still showing as Executive. Will be arriving in about 4 hours time. Maybe I should go straight to the EL for check-in.

Sounds like the right thing to do

 

[Deleted member 29185]

No change as yet, when I checked on-line this morning. Still showing as Executive. Will be arriving in about 4 hours time. Maybe I should go straight to the EL for check-in.

How? You need a key card for EL access.

Personally, I'm wondering how it is you were able to book a relaxation room when apparently, none are available. I'd be asking for at least the room I booked if I were you. Surely HSP don't rate an exec room as better than a relaxation room?

 

[DC3]

Confirmed booking in Relaxation Room was made in August. I am carrying the confirmation with me.

Edit: Due to spelling. I-phone.

 

[straitman]

Confined booking in Relaxation Room was made in August. I am carrying the confirmation with me.

Maybe it is a terminology issue. By adding 'Executive' it is showing the lounge access but not the actual room type.

Personally, if worried, I would ring ahead as it would be a shame to get there and find they had just given away the last Relaxation Room.

 

[DC3]

Thanks straitman. I took your advice and rang the hotel, who confirmed the Relaxation Room, as booked. Odd that it still showed as Executive right up until check-in, when it was showing Relaxation Room for the past six weeks.

Anyway, I'm in the Relaxation Room and it is in top shape as is the EL, contrary to some recent comments (very mixed reviews) that I've read on Tripadvisor.

I'm glad that I kept clear of the Residences. There is a massive crowd in the Lobby waiting for the Residences lifts.

For anyone who has not stayed at HSP, you can access L15 without a room key, and as you approach the EL entrance, the EL staff are sitting at the desk looking right at you, so access is not an issue under those circumstances.

Welcomed as diamond, offered choice of Salt or EL for breakfast. Two complimentary 750 ml waters, small fruit platter and welcome note from the GM, Chris Partridge.

Salt for dinner tonight.

Kristen is fabulous in the EL.

 

[straitman]

Thanks straitman. I took your advice and rang the hotel, who confirmed the Relaxation Room, as booked. Odd that it still showed as Executive right up until check-in, when it was showing Relaxation Room for the past six weeks.

Anyway, I'm in the Relaxation Room and it is in top shape as is the EL, contrary to some recent comments (very mixed reviews) that I've read on Tripadvisor.

I'm glad that I kept clear of the Residences. There is a massive crowd in the Lobby waiting for the Residences lifts.

For anyone who has not stayed at HSP, you can access L15 without a room key, and as you approach the EL entrance, the EL staff are sitting at the desk looking right at you, so access is not an issue under those circumstances.

Welcomed as diamond, offered choice of Salt or EL for breakfast. Two complimentary 750 ml waters, small fruit platter and welcome note from the GM, Chris Partridge.

Salt for dinner tonight.

Kristen is fabulous in the EL.

Please say hello to the EL manager for me and also to the Operations Manager and GM if you see them.

 

[DC3]

Lena was not in the EL tonight, but I'll keep an eye out tomorrow.

 

[DC3]

Straitman, Lena was in the EL this morning when I called in on the way back from the Salt breakfast. Was pleased that you thought to pass on your regards and said to thank you, say 'Hello' and that she is well.

Salt was very busy last night and this morning (packed), but dinner was very enjoyable with great food. The maitre d' does a great job at breakfast.