Now, unfortunately, I was booked with Emirates (I had no choice) and already experienced a pain in the cough getting to ZRH from SYD via BKK and DXB, last year. The cabin was too hot from SYD through BKK to DXB (same plane) even flight attendants noticed and complained themselves. Made a complaint the flight from hell and the response was (in summary) "the coughpit crew didn't report anything regarding abnormal cabin temperatures, we're sorry" – you can't regulate nor feel the cabin temp. so much from the coughpit... I managed to change my flight (after paying an extra $500) to a QF codeshare flight from DXB to SYD for my home-trip tomorrow.
Anyway, today, I checked my booking for my ZRH to DXB leg. Last week, it showed the seat I had booked up front. I booked it months in advance. Suddenly, it's gone. "None" reads the seat selection page. Funny that, because once booked a seat, you can only change it, not cancel the seat request entirely. Grrrrr!!! The only seats left are in the centre blocks of 4. No aisle seats. I went from having a nice aisle seat up front, to nothing.
I called Emirates to be informed that Emirates Reservations in Zurich booted me from the seat and they couldn't say why. Grrr. After exchanging a few words to the lovely Algerian man on the phone, he said the best he could do was make remarks on my booking...at least his phone service was better than the b*tch who spent 5 minutes lecturing me on why Emirates is leading the world in aviation after I asked to change to a QF flight and why Qantas doesn't deserve my patronage because I'm "too good for Qantas" and "Qantas is a budget airline"...strange considering they're meant to be "partners". I guess that's a very loose term.
I'll check-in in person tomorrow and explain as well, despite the remarks and politely tell them I'm pissed and see what can happen. I don't like being booted from my good seat, and the next customer: is he aware that I was booted for him, or does he have no idea? If I get my way, then he won't have a seat...despite it being mine first, it's hardly his fault.
I can understand being bumped off a flight because of overbooking, but having such a mess with seats is ridiculous – especially considering Google shows up a few more people (years ago though) who've experienced exactly the same...48 hours before the flight.
Anyone had similar experiences?
Anyway, today, I checked my booking for my ZRH to DXB leg. Last week, it showed the seat I had booked up front. I booked it months in advance. Suddenly, it's gone. "None" reads the seat selection page. Funny that, because once booked a seat, you can only change it, not cancel the seat request entirely. Grrrrr!!! The only seats left are in the centre blocks of 4. No aisle seats. I went from having a nice aisle seat up front, to nothing.
I called Emirates to be informed that Emirates Reservations in Zurich booted me from the seat and they couldn't say why. Grrr. After exchanging a few words to the lovely Algerian man on the phone, he said the best he could do was make remarks on my booking...at least his phone service was better than the b*tch who spent 5 minutes lecturing me on why Emirates is leading the world in aviation after I asked to change to a QF flight and why Qantas doesn't deserve my patronage because I'm "too good for Qantas" and "Qantas is a budget airline"...strange considering they're meant to be "partners". I guess that's a very loose term.
I'll check-in in person tomorrow and explain as well, despite the remarks and politely tell them I'm pissed and see what can happen. I don't like being booted from my good seat, and the next customer: is he aware that I was booted for him, or does he have no idea? If I get my way, then he won't have a seat...despite it being mine first, it's hardly his fault.
I can understand being bumped off a flight because of overbooking, but having such a mess with seats is ridiculous – especially considering Google shows up a few more people (years ago though) who've experienced exactly the same...48 hours before the flight.
Anyone had similar experiences?