18. Top-up Points
18.1 If Members do not have sufficient Points to redeem a particular Award Flight, they may purchase additional Points towards that Award Flight at the rates specified by Qantas from time to time, subject to the following:
(a) the purchased Points may only be credited to that Member's account;
(b) the Points may be purchased only to redeem a specific Award Flight;
(c) each purchase must be for a minimum of 500 Points and a maximum of 20,000 Points, and in such blocks of Points as Qantas may specify from time to time;
(d) the number of Points purchased must not exceed 15% of the number of Points required for that Award Flight, rounded up to the closest multiple of 500 points;
(e) each Member may purchase additional Points only once in each twelve consecutive month period; and
(f) once Points have been purchased, they cannot be refunded.