Duplicate booking

[n7of9]

Does anyone know how long a cancelled booking takes to be removed from 'the system'?

I cancelled a multi-leg J domestic so i can rebook with double status credits, but it's still telling me it's a duplicate booking. The original flight is no longer listed in my velocity account, and my travel bank has already been credited.

 

[AIRwin]

This has also happened to me previously, but I found the way around it is to make a new booking for another departure time/date with the same routing at the same fare and it'll then allow you to change to the original flight...

 

[henrus]

I've found generally overnight it resets it's self. It's rather annoying and as a result when I've had to do it, I book the new one over the phone (never been charged a fee when I explain the error from the website).

 

[oz_ally]

Had the same thing happen to me too and did same as @henrus ^^ and got it all sorted.

 

[n7of9]

Just in case anyone searches for the same thing in future... It didn't reset overnight for me, so I booked the same itinerary for a different date, then Manage Booking\Change Flight to the date i wanted