Double Status Credits - Virgin call centre ignorant

[red_86]

I know your pain I flew premium economy during the qantas ground they gave me double status credits just not for a premium economy fare.
i emailed them on the 6th of November and I only just recieved a email about it this week.
And what reply do I get, an email asking if I can send the email that they sent me Advising me of the promotion.
dont they keep track of this?

 

[maninblack]

And what reply do I get, an email asking if I can send the email that they sent me Advising me of the promotion.
dont they keep track of this?

One really doesn't want to scratch too deep sometimes. I get the feeling that Virgin is a more of a 'shoestring' operation than we realise.

 

[medhead]

I know your pain I flew premium economy during the qantas ground they gave me double status credits just not for a premium economy fare.
i emailed them on the 6th of November and I only just recieved a email about it this week.
And what reply do I get, an email asking if I can send the email that they sent me Advising me of the promotion.
dont they keep track of this?

I doubt you were eligible for double status during the grounding. It will depend on when you booked the flight. But if it was like me and I rebooked on the Saturday, there was a short window between the end of the first double promo and the start of the second double promo. Basically any bookings made on the weekend of the grounding were not covered for double status credits.


Sent from the Throne (80% chance) using Aust Freq Fly app

 

[red_86]

Clear as mud lol, so I book in late night in qld and I miss out on the offer?
Why did I get double status as a flexi fare but not as premium economy? Why did I get double status credits at all then? Why has it taken 3 months to get a reply let alone a answer?
Also when I went to connect my work flight which was a flexi the system wouldn't allow a premium economy fare link so I had to re check my flights at Brisbane.
Not the first issue I've found with the virgins booking system.
Maybe they need to sought the system out before doing all these offers?

 

[medhead]

I can't answer your specific questions and I was unclear in my reply. But basically I got a double SC promo that ran for about 2 weeks and finished just before the grounding weekend. I then got an email to say we've extended the double status promo, but looking at the dates it wasn't really an extension it was a restart of the promo on the Monday or Tuesday after the grounding. So I didn't get double points/status as I booked in between the 2 promos.

So I suggest that you check the dates first to see how it works for you. Then if the dates work follow up, if not put it down to a positive mistake.


Sent from the Throne (80% chance) using Aust Freq Fly app

 

[pagingjoan]

I flew J MEL-SYD on Tuesday. Points and Status Credits (double) posted Thursday. Nice addition to the earn since the Plat matching. Pj

 

[Craigie]

Wouldn't it be great if part of the training program at the airlines call centers was having to keep up to date with AFF..

You: "there's a full thread about this"

Call centre: "oh ok sweet I'll check it out"

 

[rockplat]

Still waiting for the double status credits to post, a full 7 days after my phone calls and emails to virgin. Come on......

 

[darrend]

I flew J MEL-SYD on Tuesday. Points and Status Credits (double) posted Thursday. Nice addition to the earn since the Plat matching. Pj

Double points - is that double base points and double tier multiplier ? e.g. Platinum would normally get 10x the flight cost. Is that now 20x while this deal is on ?

 

[pagingjoan]

Double points - is that double base points and double tier multiplier ? e.g. Platinum would normally get 10x the flight cost. Is that now 20x while this deal is on ?

[h=3]Terms and Conditions
Double Points and Status Credits on Business Class Flights Terms and Conditions
* <snip> ....Bonus Points will be applied to the sum of base Points and any applicable status bonus.>[/h]In effect, it seems to be base points X 2, plus bonus points. Essentially, around 20 X the fare, in this one example, in your terms.
pj

 

[Comoman]

I flew Syd-Per in J last week and got 27,980 points (6,995 + 20,985) and 160 status credits.

Nice! Was a rather pleasant flight too...

 

[darrend]

I flew Syd-Per in J last week and got 27,980 points (6,995 + 20,985) and 160 status credits.

Nice! Was a rather pleasant flight too...

Sweet - Thanks !!

 

[rockplat]

After my orginal post (and rant)pProblem has now been recified - as of 1.30pm today) and double status points given. Thanks to Max at velocity for sorting this out, (I phoned them agan yesterday afternoon). Max was great, phoned me back to tell me what was happening, and got this issue sorted. Well done Max.....

 

[straitman]

After my orginal post (and rant)pProblem has now been recified - as of 1.30pm today) and double status points given. Thanks to Max at velocity for sorting this out, (I phoned them agan yesterday afternoon). Max was great, phoned me back to tell me what was happening, and got this issue sorted. Well done Max.....

Great to know.

With my flights over the next two weeks and the double SCs I will requal DJ Platinum.