Double crediting of points

Discussion in 'Qantas Frequent Flyer Program' started by aus_flyer, Oct 13, 2006.

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  1. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    Has anyone had it happen?

    I know that normally it can't happen, but here's a bit of an odd situation...

    I had a flight with QF that I tried to credit to AA (had AA on boarding pass), but it never got credited. Contacted AA who then looked into it, and QF rejected it - they wanted "further documentation".

    Couldn't understand why QF rejected because it was an eligible fare class. AA said they wanted a copy of the boarding pass to send to QF.

    I faxed the boarding pass, and AA still didn't credit. I rang them numerous times, and in the end, I think they just gave in and the lady said "she would credit them now" - and this was done

    Do you think QF would know that AA credited them? It sounds like a bit of a "manual override".

    What would happen if I tried to credit to QF?
    Would QF reject, or would QF credit but AA would reverse?
     

  2. NM

    NM
    Moderator

    Aug 27, 2004
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    Yes, I have heard of people being credited by two airlines for the same flight, but its not common. In your case I very much doubt QF would credit it to you since your boarding pass has an AA number and they will see that in the reservation.
     
  3. Altair

    Altair Active Member

    Aug 22, 2006
    803
    82
    Wellington
    The only time it has happened to me, deliberatley :eek: , was when QF cancelled my flight (and lied about it being weather related when it was mx:evil: ) then put me on an NZ flight the next morning. The upshot, I preferred the NZ over the morning's QF (which was full compared to NZ where I had a row to my self:mrgreen: ). I claimed the QF flight for the day before online and was credited within 48 hours, and had the NZ flight on my ROP, which worked and got me over the Silver threshold with 3,000 bonus miles:mrgreen:.
     
  4. simongr

    simongr Enthusiast

    Jul 10, 2006
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    ISnt there something in the terms and conditions that if QF found out you did this intentionally they could "close" your account and delete all your points?
     
  5. Altair

    Altair Active Member

    Aug 22, 2006
    803
    82
    Wellington
    Well maybe, but QF clearly lied about the cause of the delay to avoid the costs of putting passengers in alternate arrangements.:evil: Mx issues mean they are liable while weather gives the airline some room to move.
    Now QF did not lose out due to the fact that I paid QF for the fare, they did not fly me on their plane but decided to pay for NZ to fly me instead, so I was entitled to the QF points and SC. NZ was paid to fly me and they ended up paying Thai some points. I was majorly disrupted, I lost a day's pay which QF would not of course cover, so the little additional FF points that I managed to claim would not even come close to making up for the income that I lost.:evil:
     
  6. NM

    NM
    Moderator

    Aug 27, 2004
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    When AA had a 3 hour delay due to a mechanical problem, which caused me to miss a connecting flight and spend 12 hours at LAX instead of in a hotel room in HKG, but still arriving at my final destination of KUL on the originally planned flight, they sent me an unsolicited compensation payment of 6000 AAdvantage miles.

    So I guess in that sense I scored double payment for the MIA-LAX flight that was delayed. Oh yes, and CX op-upgraded me to F for my rescheduled LAX-HKG flight :D .

    Now that is how to look after your FF members.
     
  7. munitalP

    munitalP Suspended

    Oct 10, 2006
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    I have never had double credits but twice in the last 12 months I have been upgraded to business (domestic) and my points earn and status earn has reflected the upgrade!

    A few years ago on NZ, I was not awarded for a MEL/AKL/LAX flight, our office assistant posted my boarding passes to the NZ people along with a number of my offsiders boarding passes he wanted crediting. The offshoot was, we both got credited for flights MEL/AKL/LAX, AKL/GRZ plus a couple of internal US flights. OK, I can understand an over stressed person at the other end making a mixup (in my favour ;) ) but the funny thing was, the dates of travel put the departure of the LAX flight at approx the same time as landing in Austria on a Lufthansa flight.... hehehe - at least I thought it was funny :D
     
  8. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Hey I wasnt having a go - - just as a very risk averse person (I work in Audit so I am "Mr Bythebook") its not a gamble I would take.
     
  9. Altair

    Altair Active Member

    Aug 22, 2006
    803
    82
    Wellington
    Sorry,
    I worked in audit myself before I realised that I was not one of those "by the book" types. I remember my audit training, materiality, risk, detection....would QF be able to trace this in a normal operational environment, no. After this post, yes if they spend a lot of resources into tracking it down. Is it material, no. Can this be detected in future, yes there is a way but I will not tell:p
    There is more risk of having people try claiming points for the same flight on multiple FFP and that is why they have systems and processes in place to prevent it. For my case it was exceptional and the cost to implement a system to stop it is would undoubtably outweigh the savings. Oh if I wanted to I could have hit QF with complaints and in likelihood received some compensation that would have been more than the additional points.
     
  10. Try this one for size.

    I have been credited, by Qantas, twice for the same route, but only flew once.

    I had a flight booked (JNB-SYD) on the Wednesday, but it wasn't ticketed nor flown. I had the same route booked a day later, which was ticketed and flown, and both were credited.

    I'm sure Qantas will fix the issue now that I've let them know.
     
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