Domestic airline punctuality and cancellations July 2019

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Melburnian1

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The BITRE's latest month's figures show shockingly high cancellation rates and heaps of late running for our four major domestic airlines:


Northbound on the MEL - SYD route, QF cancelled 145 flights, or 13.2 per cent of its published timetable. TT cancelled 11.6 per cent, JQ 6.7 and VA 6.1 per cent. Overall, 9.8 per cent of flights northbound received the chop.

Comparison to other modes brings challenges but overseas on many high speed rail routes, hardly any cancellations occur. I gather the major exception is when there are very high winds.

Of the MEL - SYD in that direction flights that operated, overall 32.9 per cent were at least 15 minutes late. 29.2 per cent of these remaining QF northbounds were 'officially late,, while the worst was JQ with an appalling 41.4 per cent of northbounds "officially late."

Southbound (SYD - MEL) was also poor with VA the best when it came to punctual flights, but it still had 37.2 per cent of its flights - more than one in three - arriving more than 15 minutes late. QF had 38.4 per cent at least this late, while QF cancelled 12.8 per cent of its timetable, more than double VA's cancellation rate of 5.4 per cent in this direction.

Overall southbound on this busiest of Australian domestic routes, 240 flights were cancelled - 9.4 per cent of those scheduled.

BNE - SYD and return was better for cancellations at around 2.2 per cent, but not a huge amount better for punctuality.

Weather(winter) can be blamed for some, and others may be cancelled when there's a QF or VA 15 minute published frequency, but as I recently showed in the individual delays thread, sometimes two in a row are cancelled during peaks meaning a 45 minute gap in frequency. ATC personnel shortages, aircraft failures, lack of patronage (declining on key routes, so flights are "consolidated" - lovely word) and aircraft and/or crew not in position are a sample of other possible reasons.

Overall around Oz (varying by route) 26.1 per cent of flights were at least 15 minutes late while cancellations were 2.5 per cent overall.

A poor performance but until we get high speed rail between our three largest capitals (and ABX?WGA/CBR/NTL/CFS/OOL in between), the options for travellers are put up with it or don't travel, since on most routes (CBR - SYD a notable exception) surface travel is not a realistic or desired alternative for most.
 
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Weather(winter) can be blamed for some,
Had some really bad experiences with cancellation due to weather in the past 2 months. 5 of my dom flights cancelled

Also the protest in HKG contributed for a couple of Intl flights being cancelled :(
 
We were just saying the other day that we can’t remember the last time a flight out of Melbourne had left within 10 minutes of original slot. Telling people to take screenshots of their BP seems to be the norm.
 
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We were just saying the other day that we can’t remember the last time a flight out of Melbourne had left within 10 minutes of original slot. Telling people to take screenshots of their BP seems to be the norm.

Apologies Pushka, I don't understand your second sentence.

Why is taking screenshots necessary?
 
Apologies Pushka, I don't understand your second sentence.

Why is taking screenshots necessary?
If you use the Qantas App to board and there is a delay then the App thinks your flight has left and your boarding pass disappears! The remedy is to use Wallet but not everyone can be bothered doing that. The other day when the previous flight hadn’t even arrived the Qantas staff knew there would be a delay and announced that people using the app to board should make a full screenshot.
 
If you use the Qantas App to board and there is a delay then the App thinks your flight has left and your boarding pass disappears! The remedy is to use Wallet but not everyone can be bothered doing that. The other day when the previous flight hadn’t even arrived the Qantas staff knew there would be a delay and announced that people using the app to board should make a full screenshot.

Has QF thought of having its IT specialists look at changing the parameters so that the app reacts (with minimal delay) to changing circumstances? Delays are so often the case that what you describe, while a "first world problem", must be nonetheless irritating. Technology's great but it's imperfect.
 
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Has QF thought of having its IT specialists look at changing the parameters so that the app reacts (with minimal delay) to changing circumstances? Delays are so often the case that what you describe, while a "first world problem", must be nonetheless irritating. Technology's great but it's imperfect.
Have you read the thread about Qantas IT and it’s website? :eek::p
 
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