Does QF actually provide ongoing training to their check-in agents?

Status
Not open for further replies.

wandering_fred

Established Member
Joined
Jun 12, 2006
Posts
2,933
Qantas
Platinum
Oneworld
Emerald
Perhaps I should have messaged RedRoo, but then I suspect an opinion of one is not statistically meaningful.

Firstly, I am not unhappy with the check-in results. As far as I can tell, I (eventually) received what I was entitled. Perhaps more even. This was business/international connections check-in.

However, it was interesting that given MH has been in OneWorld for quite some time, that the check-in agent had to call a supervisor to confirm that MH was in OneWorld and thus could have onward luggage tagging and boarding passes issued when connecting from QF flights.. As well, SriLankan Airlines was just another airline flying people around, ie. not recognized as OneWorld.

I can understand calling to confirm technical issues (ie how to - for unusual or infrequent requests) but am I expecting too much for check-in agents to be aware of which airlines are OneWorld partners?

Happy wandering

Fred
 
I doubt the PER check in agents are all that motivated about anything international anymore... :(
 
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:

✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners

Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top