For those playing along at home, I have just lodged a complaint with Amex. The transfer rate to HH was changed to 2:1 without any notification at all. Even their website on the reward changes David Jones American Express Platinum Card Changes | Amex AU doesn't mention anything.
See what happens. Hoping to use my points at Conrad Rangali.
did you get a reply? I don't know what to do with the DJ points now..
Hmm, hilton seems to have been dropped from DJ Amex?Yes I did. A few days after lodging the complaint, the extra points that I've used because it was transferred at 2:1 got deposited back into my account. I had screenshots and was ready to go to AFCA if Amex didn't come to the party.
Hmm, hilton seems to have been dropped from DJ Amex?
Missing transfer links notwithstanding, didn't the rates change to 2:1 with the rest of the devaluations in April? All of the Membership Rewards cards programmes were unified and transfer at the same rates.
2:1 to Hilton is mentioned in the Point Hacks guide from the time.
From April 2019, American Express cards will earn less and those points will transfer at lower rates to their partner loyalty programs.www.pointhacks.com.au