I'd actually agree with this sentiment. Obviously the article is one sided. But consider 'who started it', she wasn't drunk or rampant so they screwed her over in some respect and lacked the ability to deal with it. I would like to hear how much of a conversation was had between the ground staff and cabin crew before making the decision and whether the pax was warned. For it to escalate to that suggests both an individual severely struggling with the situation and professionals failing miserably at their (albeit difficult) job. I also think some of the other comments display how difficulty it is for most on this board to relate. I can however relate to some extremely negative experiences and problems between contractor and DJ staff, so that is my bias.
I would imagine most Australian staff would struggle with some pax from Asia, the way I've seen other airlines 'pacify' their customers.