mella2007
Established Member
- Joined
- Apr 2, 2007
- Posts
- 1,094
It's rare for me to call the call centre.
I was just double checking on availability from flexi to business using points, as well as whether they can search across an entire week or month for reward flights on different sectors. (Which considering a lot of other airlines are able to do, both via phone and using their online system) Why on earth Velocity doesn't enable this by this point in time is beyond me.
Cold response and couldn't be bothered assisting and just said rudely that I need to just search every single day one at a time and it's my bad luck if it takes too much time. When I mentioned that other airlines have the capability to do this...I got dead silence and then a "so?". No mention that it may be a future possibility..or sorry we can't do that function at this time.
My bad luck? It's rare for me to rant about something like this, but I find the call centre team very hit and miss. Some are extremely knowledgeable...while others clearly have no idea on how the program works or how they can better assist to make life easier for their customers. By all means was I not expecting her to search every single date, but surely they would have some idea in their system on certain sector availability at least across a week?
Your thoughts?
I was just double checking on availability from flexi to business using points, as well as whether they can search across an entire week or month for reward flights on different sectors. (Which considering a lot of other airlines are able to do, both via phone and using their online system) Why on earth Velocity doesn't enable this by this point in time is beyond me.
Cold response and couldn't be bothered assisting and just said rudely that I need to just search every single day one at a time and it's my bad luck if it takes too much time. When I mentioned that other airlines have the capability to do this...I got dead silence and then a "so?". No mention that it may be a future possibility..or sorry we can't do that function at this time.
My bad luck? It's rare for me to rant about something like this, but I find the call centre team very hit and miss. Some are extremely knowledgeable...while others clearly have no idea on how the program works or how they can better assist to make life easier for their customers. By all means was I not expecting her to search every single date, but surely they would have some idea in their system on certain sector availability at least across a week?
Your thoughts?
