Diners Club Australia Application Process Timeline | Australian Frequent Flyer
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Diners Club Australia Application Process Timeline


Nov 23, 2019
Hey everyone, pretty new to this site so thought I'd dive right in by sharing my recent experience applying for a Diners Club Card here in Australia.

I've read a few threads of people experiencing delays or an unusual amount of time in processing applications. I must admit, I have had a similar experience, however have found their call centre staff and the lady in charge of processing the applications, to be quite lovely, polite and helpful. I have rung the applications team, based in Sydney, and from what I gather there is only one person who handles all the applications - for personal cards at least.
So here's my experience so far:
I've applied for the combo Diners Personal Card and World Mastercard.

1. 17OCT19 - Downloaded and printed PDF application form, filled out manually by good ol' fashioned pen, took photo of application form and emailed in.
2. 28OCT19 - Diners contacted me via email stating that they couldn't view application in JPEG photo format. Please resend as PDF. Resent.
3. 31OCT19 - Diners called me to advise that my application had passed pre-screening and wanted to reconfirm a few minor details - how I want my name to appear on card etc and address. Called automated service to check progress of application and said there was "no application found".
4. 15NOV19 - Diners contacted me via email with an official thank you email for your application, an application number and a list of required documents. Payslips, phone bill, licence, utility bill. Called automated service to check progress and stated "Application is in progress, please supply the following details to move forward in your application"
5. 18NOV19 - 20NOV19 Over these days there was a few calls back and forth with the Sydney new applications office to confirm employment and permission to call employers etc.
6. 21NOV19 - Rang applications office in Sydney to check if they had all they needed and if there was anything else I needed to do or provide. Advised all good and application has been sent for final approval. Will call me in the next day or two. Called automated service and back to "Application in progress".

It's now the weekend and no calls or news and automated service still says "Application in progress" so that's where I'm at so far!
Here's hoping I get approved.

Hopefully this may help (or at least ease the frustration) for people applying for a Diners Club card in Australia.
Please note that when emailing an application form, send as PDF or will slow process.
The applications team in Sydney's direct number is : 1300729612 Mon-Fri Business hours


May 2, 2015
Any updates on this? We’re you successful? I have tried annually for the last three years and been knocked back EVERY time. I have never been knocked back for any other cards except this one.....don’t know what I am doing wrong 😩

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