lodge a case against NCAT immediately - this unfortunately has become the only way to held Qantas responsible for their appalling customer service standard.
Qantas screwed me over on my reward ticket with a partner airline and I had to buy it the last minute and when I requested reimbursement, the customer service agent literally blamed it on me for “ticket not being issued”.
I went back several times and tried different agent, the first agent decided to ghost me and the other agent didn’t even read my appeal and said the case seems solved already so nothing to do here.
Sick of talking to these incompetent and arrogant assholes, I lodged a case against Qantas to NCAT and a week later got a call from a lady in Qantas apologising for the all the coughs and this shouldn’t happen and she will reimburse the full amount back to me.