Fiches Mouser
Established Member
- Joined
- Dec 14, 2013
- Posts
- 1,416
Just got this today. Has this happened to anyone before?
Happy to take the 2,500 points but booked the Hyatt mainly so I could access a club lounge. Does anyone think it's worth pursuing?
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Dear mrsmart,
Warm greetings from Berlin.
Thank you for choosing Grand Hyatt Berlin for your upcoming trip to Berlin. As a Diamond Gold Passport Member you usually receive access to our Grand Club Lounge. In the time period from December 24th, 2015 until January 02nd, 2016 we unfortunately cannot afford this due to limited capacities in our Lounge. According to Gold Passport’s Terms and Conditions we will invite you to enjoy your breakfast in our VOX Restaurant and credit 2,500 Gold Passport Points for each registered guest in the room.
I would like to apologize for potential inconvenience this e-mail may cause and thank you for your understanding.
We look forward to welcoming you soon. Please do let us know at any time, if my team or I can be of any further assistance to you.
Kindly also copy my colleagues (in cc.) to avoid any delay in responding to your request.
With our kind regards,
[Name]
Assistant Manager Grand Club
Happy to take the 2,500 points but booked the Hyatt mainly so I could access a club lounge. Does anyone think it's worth pursuing?
—
Dear mrsmart,
Warm greetings from Berlin.
Thank you for choosing Grand Hyatt Berlin for your upcoming trip to Berlin. As a Diamond Gold Passport Member you usually receive access to our Grand Club Lounge. In the time period from December 24th, 2015 until January 02nd, 2016 we unfortunately cannot afford this due to limited capacities in our Lounge. According to Gold Passport’s Terms and Conditions we will invite you to enjoy your breakfast in our VOX Restaurant and credit 2,500 Gold Passport Points for each registered guest in the room.
I would like to apologize for potential inconvenience this e-mail may cause and thank you for your understanding.
We look forward to welcoming you soon. Please do let us know at any time, if my team or I can be of any further assistance to you.
Kindly also copy my colleagues (in cc.) to avoid any delay in responding to your request.
With our kind regards,
[Name]
Assistant Manager Grand Club