I emailed Velocity and received a reply to say the flights had already been submitted and that the points would be credited to my account "within 7 days of lodging your retro claim" and to contact them again if they didn't come through in 7 days. The thing is, I hadn't even lodged a retro claim yet ... I did try to, after receiving the email from Velocity just to see what would happen, and sure enough, it tells me the details for both flights have already been submitted. So it appears somehow the VA/VFF system didn't process the SCs and points as normal (for whatever reason) but then the system has somehow automatically submitted them as a retro claim? Has anyone else come across something like this??? Still nothing on my account yet ... and of course as I have no idea when this info was apparently "submitted" on the system, I have no way of knowing whether the 7 days is already up and if I need to chase them up again yet!