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DEFT still charging 1.5% - is that still allowed?

big_RED

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Joined
Jul 5, 2015
Messages
258
I'm surprised you didn't receive the email, I'd definitely asking them how that happened seeing as you're such a frequent customer.
Well I emailed EBP 7 days ago and no reply has been received. I followed up during the week saying I needed a reply by the end of the week and nothing.

Maybe I just flag the company to the ACCC.
 

albyd

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I haven’t used them yet but signed up. It’s the same people as own Payment Logic which appears to be Amex only.
 

big_RED

Member
Joined
Jul 5, 2015
Messages
258
Just received a reply from EBP...

During the past twelve months, our merchant fee charged by the bank has increased from around 0.87% - 0.97% to 1.05% - 1.37%, depending on the type of credit card used by the customer.

Any credit card attached to a high rewards points programme is charged a higher merchant fee by the banks. We therefore decided to increase the merchant fee to a middle range of 1.3% to cover our costs.

As you can appreciate we have no control over the type of credit cards used by our customers and nor do we have a mechanism to identify whether a customer’s credit card is a high rewards card or not. Thus it was neither possible nor practical for us to charge different rates so we decided to apply a flat fee across all cards.



Looks like ANZ partnered with Yak Pay: Visa and Payment Logic launch Yak Pay, making it easier for small businesses to pay suppliers | Press Release so I'm going to try them out.
 

get me outta here

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Well, that’s all very interesting but they didn’t send you an email out when they sent everybody else one. I wonder which card is 1.37%.
 

big_RED

Member
Joined
Jul 5, 2015
Messages
258
Well, that’s all very interesting but they didn’t send you an email out when they sent everybody else one. I wonder which card is 1.37%.
Correct no email when they made the changes. I flagged that with them again when I replied to the above message.

All VISA & Mastercard are 1.3% I assume as they say above they don't know which cards are points cards or not so charge everyone that fee... they don't accept AMEX to begin with.
 

amaroo

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Seems fair these type of businesses clip the ticket - why else would they provide the service?
 

Cruiser Elite

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Seems fair these type of businesses clip the ticket - why else would they provide the service?
Yep only Santa and Easter Bunny provide gifts for free - business is business - don’t like it then shop next door - it ain’t complicated.
 

big_RED

Member
Joined
Jul 5, 2015
Messages
258
Has anyone recently signed up to YakPay?
Their signup page 404 errors for me and has been for a week now. I tweeted to the company last week asking if it's down and I haven't heard anything back yet so wondered if it was just me?
 

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