Hi,
I hope someone might be able to advise here. Recently travelled on QF flight to Sydney. During take off prep, a flight attendant offered to store my laptop in overhead compartment. During flight when i got up to get something out of the bag, laptop fell out, and impressively bounced in aisle. Screen and casing damaged. Despite there being a computer bag available the laptop was not stored in a bag or the computer bag, as it had been "kindly stored by the flight attendant". I have travelled many times with laptop and never personally had any damage to fragile good.
QF have offered $300 (instead of $160) ex gratia, because I am a "premium customer". Repairs will cost significantly more.
As far as i am concerned this was negligence on their part. The damage would have been much less likely to occur if the bag had been stored properly by the flight attendant (or if she got me to store it).
Would appreciate any suggestions
Marels
I hope someone might be able to advise here. Recently travelled on QF flight to Sydney. During take off prep, a flight attendant offered to store my laptop in overhead compartment. During flight when i got up to get something out of the bag, laptop fell out, and impressively bounced in aisle. Screen and casing damaged. Despite there being a computer bag available the laptop was not stored in a bag or the computer bag, as it had been "kindly stored by the flight attendant". I have travelled many times with laptop and never personally had any damage to fragile good.
QF have offered $300 (instead of $160) ex gratia, because I am a "premium customer". Repairs will cost significantly more.
As far as i am concerned this was negligence on their part. The damage would have been much less likely to occur if the bag had been stored properly by the flight attendant (or if she got me to store it).
Would appreciate any suggestions
Marels