Customer Feedback Worked!!

[maroonone]

Had an 18 hour delay due to aircraft bird strike on 27 Dec. Accommodation and meal arrangements were sub-optimal and I submitted feedback around 6 Jan (knowing no-one would be on deck before that). Got a call 27 Jan and they requested my consent to forward my comments to QF airport management which I readily gave. The issues couldn't be sorted in retrospect but maybe in future they will handle it a lot better.

 

[Sdtravel]

Good news. Let us now how you go.
Good to see the QF following up. I have submitted a few online enquiries (i dont want to say complaints, they were more like enquiries Eg making sure i had access to the LAX OW lounge). QF generally call me to follow up and explain things which i like.

I like that QF call about these things its more of a personal touch and helpful rather than the sometimes default template answers.

 

[Pointcollector]

Did you have travel insurance or a credit card that does? If so, don't rely on the airline offer... Check your policy you may find a substantial amount that they will reimburse you for accommodation and meals for the hotel of your choice another way to rack up additional points and qualifying nights on your preferred hotel chain!

 

[cove]

Mrscove is a Qantas survey member where she comments on every second flight. Personally I like the idea that Qantas is seeking to improve if they receive less than favourable reports. Mrscove is fair and balanced in her comments and she has been a Qantas shareholder from the day the company floated on the stock exchange.
We run with our Chubb travel insurance but have never had to bother with making a claim.
Customer feedback is a really good idea in my opinion

 

[clazman]

I made a claim on my TA a few years ago and their comment was the airline sorted accommodation / food, claim rejected