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Credit for Cancelled Free Amex flight

Nicholas Wood

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Jan 10, 2013
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Hi All,

So about 2 weeks before everything in VIC started to turn pear shaped I redeemed my free Amex flight BNE-MEL for the weekend of 4th October hoping to attend an event. Following the redemption I cancelled my AMEX card which was due for renewal with obvious uncertainty re Virgin, Velocity, and flying in general.

Obviously I won't be flying into VIC any time soon and wondering if anyone is aware of my options regarding a credit for this flight? Are Virgin likely to issue a travel bank to the value of my original flight or am I best to pick a date at some point in 2021 and request my flight be changed to future dates?

Cheers for any advice!
 

MH_fan

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Apr 30, 2009
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I had my Velocity Amex flights in June cancelled by VA due to the border closures. I rang Amex but they redirected me to VA, saying that VA deals with it now especially since the tickets had been issued. Anyway, I was told by VA that those flights are "queued for action" once VA is out of administration, which should be next month The value of the cancelled flights will be put into credit (possibly travelbank) which we can then use.
 

nickykim

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Nov 14, 2010
Messages
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I have the return portion of a cancelled Amex redemption flight owing - I haven't checked recently but right from the start I could see it sitting in my Velocity account as a weird non-detailed booking for October 2020. I will contact Virgin at some stage in September to double check what will happen next...
 

nickykim

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After some messing around - I have a replacement flight booked for September 2021. Amex are charging $40 for this change! I couldn’t be bothered making everybody unhappy and spending 30 minutes of my time arguing that this charge shouldn’t apply.
 
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blackcat20

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I had my Velocity Amex flights in June cancelled by VA due to the border closures. I rang Amex but they redirected me to VA, saying that VA deals with it now especially since the tickets had been issued. Anyway, I was told by VA that those flights are "queued for action" once VA is out of administration, which should be next month The value of the cancelled flights will be put into credit (possibly travelbank) which we can then use.
We were given a similar spiel, after originally being told the flight would be returned to credit within six weeks (an April booking). I'll be interested to see if it returns a as a "free flight" or as a credit for what we booked.
 

nickykim

Member
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Nov 14, 2010
Messages
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I think my flight was more problematic because I had already used the first flight. I was told that I needed to sort this out before the beginning of October and if I didn’t the flight would be lost...
 

blackcat20

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Just received an email stating that our comp flight has been reinstated, so we now have two to use by the end of our Amex year.
 

MH_fan

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Apr 30, 2009
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I got the email from them this morning. They've re-instated the 2 that were affected by the border closures and I have a 3rd one for my new anniversary year. All of them have to be used by Sep next year.
 

jackroomy1993

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Apr 18, 2020
Messages
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Points
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I have an upcoming trip this Thursday but due to the DoD wide travel ban I can no longer go. I purchased my airline tickets through Amex on February 23rd for American Airlines. I’ve been on hold for two hours and counting with Amex travel. Anyone in a similar situation and know if it’s possible to get a refund and/or have any suggestions on what to do?
 

jackroomy1993

Junior Member
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Apr 18, 2020
Messages
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Points
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I have an upcoming trip this Thursday but due to the DoD wide travel ban I can no longer go. I purchased my airline tickets through Amex on February 23rd for American Airlines. Anyone in a similar situation and know if it’s possible to get a refund and/or have any suggestions on what to do? Tutuapp 9Apps Showbox
I’ve been on hold for two hours and counting with Amex travel.
 

Ausbt

Established Member
Joined
Apr 21, 2012
Messages
1,350
Points
465
Did anyone get this email regarding the Amex Velocity Platinum card? Interesting. Well, I can certainly spend $375 on wine. I'd prefer to spend it on a 777 to LAX or a 330 to NRT but yeah...

Changes to your complimentary flight extension​
We know that your annual complimentary flight on Virgin Australia is one of the things you love about your American Express Velocity Platinum Card. With the continued uncertainty about travel this year we extended the expiry of your complimentary flight to 31 March 2021, but we know for many of you, the time still isn't right to travel.

So that you can get the most out of the benefits that come with your Card, as a once off, we're replacing your complimentary Virgin Australia domestic flight with a credit worth up to $375 to spend with Virgin Australia, Virgin Wines and the Velocity Wine Store by Laithwaite's by 31st of March 2021.

To activate, simply click the link below and save the offer to your Card. Once you've saved the offer to your Card, the credit of up to $375 will be applied when you spend at Virgin Australia, Virgin Wines or the Velocity Wine Store by Laithwaite's1.

Whether you are planning to fly again soon or shopping at the wine store for yourself or for your family and friends, we want you to be able to enjoy the benefits that come with your Card.​
 

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