Credit Card Travel Insurance

[JWelsh]

Recently read some discussion on here about this, I had paid about $4000 deposit on 2 pax Alaskan Cruise owed by US coy)at the same time as securing FF seats to match, on NAB Amex card.... Cruise company (40years of service) went Bankrupt = Chartris, the Insurer refuses to refund " do not reimburse deposits for Travel" FYI

 

[AdMEL]

Recently read some discussion on here about this, I had paid about $4000 deposit on 2 pax Alaskan Cruise owed by US coy)at the same time as securing FF seats to match, on NAB Amex card.... Cruise company (40years of service) went Bankrupt = Chartris, the Insurer refuses to refund " do not reimburse deposits for Travel" FYI

Notwithstanding Chartis does not cover this, my understanding is that you have other avenues to seek compensation:

1. Charge back on Amex given non receipt of goods/services (provided it is within the Amex terms, particularly time elapsed since purchase, which usually must be less than 90 days);

2. Travel Compensation Fund (provided you purchased the cruise from an Australian registered/licensed travel agent - if not, you're out of luck)

 

[JWelsh]

Notwithstanding Chartis does not cover this, my understanding is that you have other avenues to seek compensation:

1. Charge back on Amex given non receipt of goods/services (provided it is within the Amex terms, particularly time elapsed since purchase, which usually must be less than 90 days);

2. Travel Compensation Fund (provided you purchased the cruise from an Australian registered/licensed travel agent - if not, you're out of luck)

Sorry for delay, just home from hosp... answer : non-receipt exceeded 90 days and I purchased over internet through a well known US Travel coy, so stymied at each turn... an example of how restrictive credit card "insurance" is!!! My advice? immediately purchase independent insurance from the MOMENT of booking!
Cheers

 

[Timtammi]

Really? That is a lot of money to lose out on

Just had a look at my Amex Plat charge card insurance T and C's and by my interpretation of what they cover/don't cover I think this event would be covered by that insurance. It doesn't specifically include collapse of travel operator but it does say they reimburse non-refundable deposits if cancellation occurrs due to "unforseeable events outside of your control".

Cheers

 

[JWelsh]

Hey, good thinking and research, I will re-start my claim and let's see what happens, I must admit I was so disappointed with the first response I did not persue with the due dilligence you have!!!
Cheers, jw

 

[mr_osborne]

Really? That is a lot of money to lose out on

Just had a look at my Amex Plat charge card insurance T and C's and by my interpretation of what they cover/don't cover I think this event would be covered by that insurance. It doesn't specifically include collapse of travel operator but it does say they reimburse non-refundable deposits if cancellation occurrs due to "unforseeable events outside of your control".

Cheers

Mos

Most travel insurance policies I've seen specifically exclude the collapse of an operator... (I'm not specifically referring to CC insurance, but I thought it would be the same)

 

[AdMEL]

Sorry for delay, just home from hosp... answer : non-receipt exceeded 90 days and I purchased over internet through a well known US Travel coy, so stymied at each turn... an example of how restrictive credit card "insurance" is!!! My advice? immediately purchase independent insurance from the MOMENT of booking!
Cheers

Card provider may allow you to charge back even though time period is greater than 90 days - doesn't hurt to explain the situation and ask.

If the US travel coy had an Australian Travel Agent's licence you may still be in luck. An example of this is Expedia, which although overseas based, has an Aussie travel agent's licence and therefore, as I understand it, you are covered. I could be wrong though.

Mos

Most travel insurance policies I've seen specifically exclude the collapse of an operator... (I'm not specifically referring to CC insurance, but I thought it would be the same)

That is my undertstanding as well.

 

[JWelsh]

Card provider may allow you to charge back even though time period is greater than 90 days - doesn't hurt to explain the situation and ask.

If the US travel coy had an Australian Travel Agent's licence you may still be in luck. An example of this is Expedia, which although overseas based, has an Aussie travel agent's licence and therefore, as I understand it, you are covered. I could be wrong though.



That is my undertstanding as well.

Never mind, I will re-submit the claim... you have all given me some hope and a different approach might help... Thanks heaps,
JW