Credit Card Fees

Discussion in 'Virgin Australia Velocity' started by nuthq, May 9, 2014.

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  1. nuthq

    nuthq Intern

    Aug 26, 2009
    50
    4
    Melbourne, Australia
    Hi All,

    i recently booked 2 economy flexi fares from MEL-LHR. Because there was not enough availability on the outbound flight to upgrade both of our flexi fares to Y+ my partner had to travel in Economy. The booking agent said because of this they would need to complete 2 separate bookings with 2 different PNRs (Which was fine)

    I have just checked my credit card statement and noticed I have been charged 2 lots of guest contact centre and credit card fees for the 2 separate bookings. Given the reason for 2 bookings was VA's systems does it seem fair that I should get charged twice?

    I'm Velocity WP if it matters...
     

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