Contact Centre Madness = Unnacceptable

[sng1205]

Qantas decided to change the departing city for my flights and the only way I can make any changes is to call... What sucks is that I didn't even get any notifications for the change.

On the 3 hour mark and still waiting.. I have a love/hate relationship with Qantas but I think I have officially moved onto CX and JAL given that 95% of my flights are to/from Asia.

 

[RichardMEL]

QF themselves have not decided this. it's the operating carrier. QF don't fly Japan to TPE.

not that this helps with the wait times or the problem. Hope it gets resolved in a satisfactory way for you.

 

[sng1205]

QF themselves have not decided this. it's the operating carrier. QF don't fly Japan to TPE.

not that this helps with the wait times or the problem. Hope it gets resolved in a satisfactory way for you.

Thanks Richard. Understand it's not Qantas's fault per se but it's just annoying that there was no notification whatsoever . Hopefully, it gets resolved soon, I can imagine the call times are EXTRA long due to the Fly365 debacle and corona virus

 

[DC3]

Qantas decided to change the departing city for my flights ...

Whoever informed you that QF changed this is wrong. Your screenshot does not show the carrier details. Maybe you need to edit the post to more accurately reflect the situation. Anyway, you can expect a QF notification about the change.

May be worthwhile checking your contact information in your QFF profile in any case.

 

[Port Power]

Results may vary
'My heart basically stopped': Couple forced off Qantas flight over chicken meal

That woman had her mask on to avoid inhaling nut dust, but she didn’t have to eat the satay. She also could have ordered a fruit meal. In any event, telephining basically the day before their flight was cutting it fine. They should have contacted Qantas weeks prior. I agree there are hurdles to jump for those with peanut and other allergies that cause anaphylactic reactions (I do work in the health industry related to immunology): I don’t know that I would even travel with a severe allergy!

.......but we are getting off topic re call centre holding times.

 

[Franky]

This could be considered off-topic, as it relates to the AA call centre, however it gives a good comparison to what you receive from QF. We were due to fly this weekend to AUH where Mrs Franky was to be a presenter at a major nursing confernce, and we were then to follow that up with a trip to LIsbon, Porto, Rome, and then back home. The inevitable happened yesterday and the confrence with 4000 attendees was re-scheduled to September. Trips had been booked on AA points using EY, IB and QR in June last year. We did look at just taking the trip and just not attending the conference, however DFAT issued a warning that health professionals returning home thru Italy would need 14 days isolation on arrival. Rang the usual AA number with the Sydney prefix which I think used to go thru to Fiji. This morning it went to the Carribean, where agent Sean answered. We asked if our entire itineray could be just transferred to December and though there were complications due to the age of the booking, it had to be entirely refunded and re-booked. In all, Sean was enternally helpful and informative, knew every rulel and regulation that was applicable, and though it took an hour and a half his endeavour did not alter one bit. Second time we have had his expertise in helping out with a booking and his service was outstanding again. It does show that well trained and ennthusiastic people in call centres are invaluable. Our next job is to unravel all the accommodation and other bookings we have put in place, I doubt it will be as easy to get the same success with these issues.