scruffydoo
Newbie
- Joined
- Mar 9, 2019
- Posts
- 9
Being Aussie I desperately want to love Qantas and be proud of it but my god they make it difficult.
Having done roughly 30 flights in the last 12 months from Brisbane to HK split between QF and CX my observations about Qantas vs Cathay for this route only are :
Unreliable and regularly delayed (sometimes lengthy 6+ hours).
Ageing often rude and arrogant staff and crew (particularly towards Asian customers) and obesity is an issue.
Food is poor - more like a school picnic/lunch than a long haul meal service.
Service is always rushed and only ever offered 1 hot drink in 8 hours.
If you like to sit at the back be prepared for no choice of food, service always starts at the front so whatever you want will have usually run out or be cold by the time they get to you.
Usually cheaper than CX.
Seat selection is free for silver members + but CX is always paid.
Difficult to contact when overseas, local offices are regularly unmanned.
Tech seems quite good, SMS and app updates work well.
Overall I choose Cathay every time, it's a much more pleasant experience. Qantas feels like a relationship with a crazy funny uncle, when it's good it's good but most of the time it's a PIA and unreliable.
So come on Qantas, profits are good now so get a grip, it is supposed to be a flagship brand after all.
As I say this is my observations for this route only (pus a couple of domestics) so I wonder what your experience is.
Having done roughly 30 flights in the last 12 months from Brisbane to HK split between QF and CX my observations about Qantas vs Cathay for this route only are :
Unreliable and regularly delayed (sometimes lengthy 6+ hours).
Ageing often rude and arrogant staff and crew (particularly towards Asian customers) and obesity is an issue.
Food is poor - more like a school picnic/lunch than a long haul meal service.
Service is always rushed and only ever offered 1 hot drink in 8 hours.
If you like to sit at the back be prepared for no choice of food, service always starts at the front so whatever you want will have usually run out or be cold by the time they get to you.
Usually cheaper than CX.
Seat selection is free for silver members + but CX is always paid.
Difficult to contact when overseas, local offices are regularly unmanned.
Tech seems quite good, SMS and app updates work well.
Overall I choose Cathay every time, it's a much more pleasant experience. Qantas feels like a relationship with a crazy funny uncle, when it's good it's good but most of the time it's a PIA and unreliable.
So come on Qantas, profits are good now so get a grip, it is supposed to be a flagship brand after all.
As I say this is my observations for this route only (pus a couple of domestics) so I wonder what your experience is.