Greetings to all
I have just heard from the Ombudsman office. My case is being attended by a systemic issues person. This could mean that the Ombudsman office has recognised that the case I presented is not a once-off and the outcome may likely to impact a larger group including those who have not lodged any claim formally.
I am not sure whether this development has anything to do with the $40k claim win.
It appears now that my case will be investigated on contract law basis. The investigating officer clearly indicates that she is determining whether my participation in the offer program amount to an acceptance of a contract. Then, determine the damages if there is a contract to enforce. If I read this correctly, the question of 'intent to form a legal relationship', 'legitimacy of offer', 'certainty' and 'consideration' has been determined.
In short, I am optimistic.