Received this from them this morning:
Dear <name>
We understand your frustration and sincerely apologise for any
inconvenience caused. Citibank is dedicated to its customers and your
feedback is valued.
We have identified the online access problem on the Rewards Section
experienced by our customers. Please be advised that the relevant
department is currently working on rectifying this issue.
For the meantime, we recommend that you contact Citibank Rewards Service
Centre directly on 13 24 84, or if overseas on +61 2 8225 0615 (reverse
charges through an international operator) during the hours of 8:30 am
to 5:30 pm, Monday to Friday for Rewards enquiries or redemptions.
If there's anything else we can do to assist you, please let us know and
we will be happy to help.
Thank you for using Citibank Online.
Yours sincerely,
Citibank Online Customer Service Centre
Citibank Pty Limited ABN 88 004 325 080 AFSL No. 238098
citibank.com.au
Do we have your current contact details? Please advise us regarding any
changes in your phone number, email and mailing address. This will
allow us to communicate with you regarding your account. Your contact
details are confidential information and will not be used for marketing
purposes unless duly authorised.
Original Message Follows:
------------------------
Form Message
subject:Re:Enquiry on Product Promotions
EMAIL:
[email protected]
formcode:jpc.mymlb
Comments:What about actually trying to fix the problem? Have you asked
anyone to look into it? I am unable to contact your rewards centre
during the hours you have stated; please just fix the problem you have
with your website. I am not the only person having this problem - check
for yourself at
frequentflyer com au/community/citibank-rewards-program/citibank-online-velocity-redemptions-not-22780. h tml
If this is not fixed by the end of the week I will be making a complaint
with your customer advocacy unit.
dear <name>
Thank you for your
email. We would like to take this opportunity to offer our apology for
the inconvenience and frustration this has caused. Citibank is dedicated
to its customers and your feedback is valued. Please contact Citibank
Rewards Service Centre directly on 13 24 84, or if overseas on +61 2
8225 0615 (reverse charges through an international operator) during the
hours of 8:30am-5:30pm, Monday to Friday. Our Rewards Officers will
assist you on your redemption over the phone. If there?s anything else
we can do to assist you, please let us know. We?ll be happy to help.
Thank you for using Citibank Online. Yours sincerely, Citibank Online
Customer Service Centre Citibank Pty Limited ABN 88 004 325 080 AFSL No.
238098 citibank.com.au Do we have your current contact details? Please
advise us regarding any changes in your phone number, email and mailing
address. This will allow us to communicate with you regarding your
account. Your contact details are confidential information and will not
be used for marketing purposes unless duly authorised. Original Message
Follows: ------------------------ Form Message subject:Enquiry on
Product Promotions EMAIL:
[email protected]
formcode:jpc.mymlb Comments:I have tried to redeem some of my Rewards
points for Virgin Velocity Points via your website but the link to
redeem to Velocity Points does not work. Please fix this link and let me
know when the problem has been fixed so I may redeem my points.
