Hello,
One of my friends "warned" me about citibanks handling of disputed transactions and I have read the T&C's for my Citibank gold visa ... and I am sure it has subtle differences when handling disputed transactions etc versus say a ANZ Qantas FF Visa card.
With ANZ ... you dispute the transaction .. they quarantine the amount so you dont have to pay it .. investigate and then if in your favour credit the amount back etc. I have had a couple of unauthorised transactions which were debited from my ANZ card and ANZ were excellent and sorted it all out. They also contacted me on one transaction to verify whether I had in fact completed the said transaction.
So ... from experience .. or what people know of citibank's t&c's ... how do you find their handlind of disputed transactions ? ... please let me know.
thanks
One of my friends "warned" me about citibanks handling of disputed transactions and I have read the T&C's for my Citibank gold visa ... and I am sure it has subtle differences when handling disputed transactions etc versus say a ANZ Qantas FF Visa card.
With ANZ ... you dispute the transaction .. they quarantine the amount so you dont have to pay it .. investigate and then if in your favour credit the amount back etc. I have had a couple of unauthorised transactions which were debited from my ANZ card and ANZ were excellent and sorted it all out. They also contacted me on one transaction to verify whether I had in fact completed the said transaction.
So ... from experience .. or what people know of citibank's t&c's ... how do you find their handlind of disputed transactions ? ... please let me know.
thanks