Has anyone had any dealings with Citibank customer service that is a positive or negative experience?
Every time I have called I have reached a international call centre. The operators can bearly speak good english and if they can understand you it's also amazing. Clearly English is not their first language.
When I challenged a operator on where my call went she stated they could not disclsoe it for security reasons, even the country. Find it rather amazing as in todays society of outsourcing any company that takes calls in Australia is generally glad to tell you about it.
I have since written a letter to Citibank to complain about their customer service and that they are unlikely to get any further busienss from me and will loose existing accounts based on their response.
Do you have any feedback/experience in dealing with Citibank customer service?
Every time I have called I have reached a international call centre. The operators can bearly speak good english and if they can understand you it's also amazing. Clearly English is not their first language.
When I challenged a operator on where my call went she stated they could not disclsoe it for security reasons, even the country. Find it rather amazing as in todays society of outsourcing any company that takes calls in Australia is generally glad to tell you about it.
I have since written a letter to Citibank to complain about their customer service and that they are unlikely to get any further busienss from me and will loose existing accounts based on their response.
Do you have any feedback/experience in dealing with Citibank customer service?