Three different cards, all Citibank 'managed'
Diners Club issue 1: Primary cardholder is not able to activate supplementary cards on their accounts – the supplementary cardholders have to do it (even though it is a non-interactive telephone activation service – you just need to put in the correct date of birth). After a letter to the head of Diners Club Australia which went unreplied, I managed to speak to a representative who informed me this was “internal policy”. This was not published on their website anywhere, nor was notified in the letter with the card. I was informed it is not possible to obtain a written copy of this internal policy. Further, you cannot activate a supplementary card before the primary card is received (I am talking about renewals, not initial applications), despite the supplementary cards being delivered first – likewise, it said nothing of this in the letter accompanying the card.
Diners Club issue 2: If you don’t change the password for internet access to your account every 90 days, the account gets locked. This is on the password change screen, but obviously until you go to the screen you know nothing of this policy.
Citibank Plus: Been waiting three weeks for my account to be opened (already have a Citibank credit card). Completed an ID form at the Post Office, as requested (with the info sent electronically from the PO to Citibank) then heard nothing. When I phoned after a week, I needed to pass on the Post Office Unique Sequence Code (basically saying I was correctly identified by the post office employee) over the phone. I then heard nothing and after another week I phoned and was told that there was a mismatch between my Post Office ID and my application ID in that one has my first name initial only and the other has my first name in full. This could not be and is not true. Still waiting.
Virgin Plus saving account: Submitted electronic application to change the linked account. The submission was accepted with a note to say that the change would occur in 2 days, and money could not be accessed from the new account for another 5 days. At the time that was acceptable. Three days later nothing had changed. Phoned and confirmed that nothing had been done yet. New website blamed. Now I will need my money before it is available!
Diners Club issue 1: Primary cardholder is not able to activate supplementary cards on their accounts – the supplementary cardholders have to do it (even though it is a non-interactive telephone activation service – you just need to put in the correct date of birth). After a letter to the head of Diners Club Australia which went unreplied, I managed to speak to a representative who informed me this was “internal policy”. This was not published on their website anywhere, nor was notified in the letter with the card. I was informed it is not possible to obtain a written copy of this internal policy. Further, you cannot activate a supplementary card before the primary card is received (I am talking about renewals, not initial applications), despite the supplementary cards being delivered first – likewise, it said nothing of this in the letter accompanying the card.
Diners Club issue 2: If you don’t change the password for internet access to your account every 90 days, the account gets locked. This is on the password change screen, but obviously until you go to the screen you know nothing of this policy.
Citibank Plus: Been waiting three weeks for my account to be opened (already have a Citibank credit card). Completed an ID form at the Post Office, as requested (with the info sent electronically from the PO to Citibank) then heard nothing. When I phoned after a week, I needed to pass on the Post Office Unique Sequence Code (basically saying I was correctly identified by the post office employee) over the phone. I then heard nothing and after another week I phoned and was told that there was a mismatch between my Post Office ID and my application ID in that one has my first name initial only and the other has my first name in full. This could not be and is not true. Still waiting.
Virgin Plus saving account: Submitted electronic application to change the linked account. The submission was accepted with a note to say that the change would occur in 2 days, and money could not be accessed from the new account for another 5 days. At the time that was acceptable. Three days later nothing had changed. Phoned and confirmed that nothing had been done yet. New website blamed. Now I will need my money before it is available!
