China Southern - help please!

[day-heg]

Hi All,
Mrs D-H and I are heading to the UK in June with CZ in Y.

Whilst I would much preferred to travel with VA/EY/VS to take advantage of lounges, SCs, points etc etc, the cost between us was nearly $2,000 less with CZ... Mrs D-H has a black-belt in Mastercard, so every little helps!!

So, does anyone out there have experience of seat selection, lounge access at CAN etc etc. We have about 7 hrs in transit on the return. If it makes any difference at all (which I doubt), we are both Plat with DJ.

The tix were deeply discounted (circa $1600 rtn each), which may restrict seat selection etc, but any other hints, and tips on bulk head or exit seat availability would be greatly appreciated.

Cheers,
D-H

 

[BAM1748]

this might help, opinions yes, but likely to have tips on lounges in there somewhere.

China Southern Airlines Customer Reviews | SKYTRAX

 

[MEL_Traveller]

If you want lounge access at Guangzhou airport then it looks like there are a couple of priority pass options. You can buy a membership or some credit cards include automatic membership for their top tier members (including mastercard)

 

[Aussie_flyer]

Hi All,
Mrs D-H and I are heading to the UK in June with CZ in Y.

Whilst I would much preferred to travel with VA/EY/VS to take advantage of lounges, SCs, points etc etc, the cost between us was nearly $2,000 less with CZ... Mrs D-H has a black-belt in Mastercard, so every little helps!!

So, does anyone out there have experience of seat selection, lounge access at CAN etc etc. We have about 7 hrs in transit on the return. If it makes any difference at all (which I doubt), we are both Plat with DJ.

The tix were deeply discounted (circa $1600 rtn each), which may restrict seat selection etc, but any other hints, and tips on bulk head or exit seat availability would be greatly appreciated.

Cheers,
D-H

China southern will provide a free hotel room to transit passengers on Europe-Australia routes in Guangzhou, but I can't remember if it is 6 hours or 8 hours minimum transits. I would call their office in Australia and check if you are entitled to this.

 

[MEL_Traveller]

China southern will provide a free hotel room to transit passengers on Europe-Australia routes in Guangzhou, but I can't remember if it is 6 hours or 8 hours minimum transits. I would call their office in Australia and check if you are entitled to this.

I hope they have improved their customer service... I called the melbourne office last year and was told they don't deal with passengers or commercial tickets... maybe I got through to the wrong department...

 

[Aussie_flyer]

I hope they have improved their customer service... I called the melbourne office last year and was told they don't deal with passengers or commercial tickets... maybe I got through to the wrong department...

I emialed the MEL office last week and got a reply within 2 hours.

 

[MEL_Traveller]

I emialed the MEL office last week and got a reply within 2 hours.

wow!lucky you! I rang them to ask how I could upgrade my (full fare) premium economy ticket to first class (domestic flight) and they told me they couldn't help me!!

 

[justin23]

I called them and apart from hold time, selected seats for just about every leg of my journey. there were some domestic short flights i couldn't select, but the long legs are covered.

 

[k33gan]

Waited for 90minutes for them to answer the phone and I'm still waiting for the email reply from 4 weeks ago. No ways I fly with them ever again. Rather pay a bit more & go with Singapore Air

 

[Aussie_flyer]

Waited for 90minutes for them to answer the phone and I'm still waiting for the email reply from 4 weeks ago. No ways I fly with them ever again. Rather pay a bit more & go with Singapore Air

yes you mentioned that