This is both mundane and insane, but it's happening and I can't find a way through Qantas to a resolution. I booked return European flights (QF flight numbers on EK) a couple of months ago. Didn't receive an eTicket but it showed up in my app, and it all worked fine when I flew last month.
I need to claim the ticket cost from my employer, so I lodged a request for the invoice on their website two weeks ago. It took four attempts for the form to respond successfully. Nothing appeared after a few days, so I rang them (SG FF). All the operator could do was fill in the same form on my behalf; they have no visibility over flown bookings. She said to follow up with Customer Care if that didn't work.
Another few days, more attempts. I've used their complaint form twice, which gets an immediate case reference number and assurances that the invoice will be sent within 24 hours. The most recent email told me she had personally just emailed it. Nope. I own the mail server. Nothing in the logs. Nothing in Spam.
They do not respond to email replies to qantas_customer_care(at)qantas. How do I get off the hamster wheel and receive an invoice?
I need to claim the ticket cost from my employer, so I lodged a request for the invoice on their website two weeks ago. It took four attempts for the form to respond successfully. Nothing appeared after a few days, so I rang them (SG FF). All the operator could do was fill in the same form on my behalf; they have no visibility over flown bookings. She said to follow up with Customer Care if that didn't work.
Another few days, more attempts. I've used their complaint form twice, which gets an immediate case reference number and assurances that the invoice will be sent within 24 hours. The most recent email told me she had personally just emailed it. Nope. I own the mail server. Nothing in the logs. Nothing in Spam.
They do not respond to email replies to qantas_customer_care(at)qantas. How do I get off the hamster wheel and receive an invoice?
