Changing an Economy (M) Ticket with Singapore

[engbren]

I have currently booked Economy (M) class tickets for a family holiday to Vietnam. The rules of which state that changes can be made at $70 plus any applicable fare difference. I'm not sure why but I cannot change my flight itinerary at all when I try to Manage My Booking.

My travel needs have changed and I now need to fly to Europe at the end of the year instead of Vietnam. I have tried to contact Singapore Airlines and in the first call, I was told there was no availability for my preferred itinerary as rebooking had different availability to a new booking and I could call back in a week or so to check whether rebooking availability had changed.

I tried calling again to speak to a different agent and they found availability but gave me a quote which is $7,000 higher than I can see my total itinerary would be when I check fare availability online. When queried again they said this was because a rebooking incurs a different fare calculation. I must admit I am very confused by the difference between the online price for a new booking and the rebooking. I asked to speak to a supervisor but none were available until tomorrow. Hopefully I can get this sorted then!

 

[bam71]

This sounds like a case of the fares/availability being different when you are “inside” the booking, as opposed to a new booking being “outside” your current booking. AKA, Personalised Pricing. If this continues I’d be inclined to cancel ( I think M class on SQ is a $430 cancellation fee).

 

[Quickstatus]

My travel needs have changed and I now need to fly to Europe at the end of the year instead of Vietnam

I dont think you can change the destination of the ticket outside of a full cancellation and rebooking. I think M tickets fall into "Standard" which are generally partially refundable...

 

[Cynicor]

Agree. Just cancel, cop the fee and book something new. This isn’t a change in the ticket.

 

[sudoer]

It would be helpful to give more specifics to gauge how unreasonable the $7000 additional cost is.

You mention the existing booking is for a family - are they also going to Europe, or are you splitting the booking and cancelling their tickets, etc