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CBA - Call Centre's open longer?

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netaddict

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Heard a few add's recently on radio regarding CBA and their so called "new approach" and change's to customer service.

One of them inferred that their call centre (13 22 21) was open longer then it's standard 8 to 8 Monday to Friday. Does anyone know if this is the case?

Tried to call on Saturday mid afternoon and instead of getting told to call back got put into a queue for general enquires however after 3 minutes decided to hang up, don't fancy possibly holding on to Monday morning ;)
 
G

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netaddict said:
Heard a few add's recently on radio regarding CBA and their so called "new approach" and change's to customer service.

One of them inferred that their call centre (13 22 21) was open longer then it's standard 8 to 8 Monday to Friday. Does anyone know if this is the case?

Tried to call on Saturday mid afternoon and instead of getting told to call back got put into a queue for general enquires however after 3 minutes decided to hang up, don't fancy possibly holding on to Monday morning ;)
by new approach they mean less of, and by changes they mean fee increases. news dot come dot au has reports on both.

I guess they felt something needed to be done to keep that shareprice at an all time high... :(
 

netaddict

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d00t said:
by new approach they mean less of, and by changes they mean fee increases. news dot come dot au has reports on both.
Are you able to post the links you a refering to, can't locate the articles, only one about the EFT fee going to 50c.
 

Mal

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You will often find call centres are open earlier and/or later than advertised times.

Some call centres service the whole of Australia, so when advertised are open from 8am to 8pm are actually open 8am Sydney time until 10pm Sydney time (8pm Perth time). During daylight saving this gets changed again!!

A friend used to work on a call centre for a large Oz Bank. She worked till about 10pm or 11pm each night to cover WA etc.

I've heard the ad. too. I don't recall them saying that they're open later than 8pm, instead I recall them saying that they are open longer than their competitors...

You could always call and ask :)
 

Mal

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There is now a page on the Commbank site about this:
'

http://www.commbank.com.au/commvenience.asp

One quote from it... " Our 24-hour call centres offer added peace of mind in emergencies"

24 hour reporting of theft of card? Sounds like it - they've had that for a while.

Being able to request some information about a balance enquiry at 2am? Not entirely sure...
 

netaddict

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Had to call CBA relating to something else about my account so asked about call centre operating hours. The operator advised they are open Saturdays 8 to 8 now and shortly will start opening the same on Sundays.

She said it's taking around 2 to 3 months for them to fully implement it and once it's done they will change the opening hours that are published on the web for example.
 

clifford

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netaddict said:
d00t said:
by new approach they mean less of, and by changes they mean fee increases. news dot come dot au has reports on both.
Are you able to post the links you a refering to, can't locate the articles, only one about the EFT fee going to 50c.
Hey, Netaddict,

I received a statement from CBA a few days ago saying that as of 30/08/05, I would have to have a "relationship balance" of $50,000 or more to continue to receive fee-free transactions. I phoned the call centre and pointed out that I had more than this amount in a rollover fund with the commonwealth bank, but was told that this didn't count towards the "relationship balance".

So I said that I would be moving my money (it is actually real money) to somewhere that it did count (ie, not anywhere in the CBA).

Go figure...

:)
 
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