Cancelling [VA fare rules & COVID-19 uncertainty] | Page 7 | Australian Frequent Flyer
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Cancelling [VA fare rules & COVID-19 uncertainty]

mickismick

Junior Member
Joined
Jun 23, 2017
Messages
37
Qantas
Silver
Virgin
Platinum
After reading the West Australian yesterday about Qantas gouging and this experience, they are not great corporate citizens and don’t value their customers like they are suppose to in their public rhetoric. Yet they ask the taxpayer to bail them out!!!!!!
They were never my favourite airline, but Alan Joyce's anti-competitive behaviour in trying to sink Virgin through this crisis was the final straw for me. He and Qantas have always been anti-competitive, but his rally cries to his stood-down workers to petition the government to not offer assistance to his competitors was a whole new level. While he's at the helm, I'll no longer support the business.
 

a*0

Newbie
Joined
Jun 30, 2019
Messages
2
Next step is credit card chargeback - any advice here?
I did a chargeback through Amex after getting no reply to my online enquiry and Amex appears to have approved the chargeback almost immediately.

FYI - If your cancelled flight is to/from USA or has a leg departing EU your entitlement to a refund under US DOT rules or EU261 is pretty clear regardless of what the ACCC thinks
 

SydneySwan

Established Member
Joined
Jan 12, 2014
Messages
1,397
Qantas
LT Silver
Anyone know what the situation is with international flights with a domestic component?

I booked SYD - BNE - HND - BNE - SYD. On manage my booking the HND legs have evaporated but the SYD- BNE legs still show. Obviously I don't need these legs because I was going to Japan not Brisbane. I don't know if VA is trying to force me to cancel under their 'you no longer want to go' rules. If so that seems very shonky. My flights are in May.
 

mickismick

Junior Member
Joined
Jun 23, 2017
Messages
37
Qantas
Silver
Virgin
Platinum
Anyone know what the situation is with international flights with a domestic component?

I booked SYD - BNE - HND - BNE - SYD. On manage my booking the HND legs have evaporated but the SYD- BNE legs still show. Obviously I don't need these legs because I was going to Japan not Brisbane. I don't know if VA is trying to force me to cancel under their 'you no longer want to go' rules. If so that seems very shonky. My flights are in May.
That happened to me for NTL-BNE-DPS return legs. The international legs disappeared a fortnight ago. The domestic legs disappeared today. All automatic.

Edit: these were redemption flights. Still waiting on points to be refunded into my account.
 

Bell21

Member
Joined
Jan 11, 2018
Messages
405
Does anyone know what would happen with cancelled VA domestic flights, which includes an AMEX travel credit? They haven't cancelled my SYD-MEL flights yet (8 April), so I need to wait for that to happen, but I assume they'll just give me a travel credit for the cash components I paid for and I'll need to take it up with AMEX re the travel credit.

Also, for a separate MEL-SYD flight (9 April), they've cancelled my flight and suggested an alternative flight time (this will likely get cancelled too) - I assume I can request a travel credit for this flight from what I can gather, as I'm under no obligation to take a rescheduled flight time?
 

Mrsfefe

Junior Member
Joined
Nov 5, 2018
Messages
19
This email came from Virgin today. I had a points flight booked to MEL next Monday which has been cancelled by Virgin.


Virgin Australia announced the temporary suspension of international services from 30 March to 14 June 2020 and changes to domestic capacity in response to expanded government travel restrictions and increased impacts on travel demand from COVID-19.

We know times are tough right now, and we’re sorry that your travel plans have been impacted.

Given the service has been cancelled, we’ll be returning your Points to you. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment and processed within 21 business days.
 

mickismick

Junior Member
Joined
Jun 23, 2017
Messages
37
Qantas
Silver
Virgin
Platinum
Received my points back for my reward booking this afternoon. It took about 10 days from the time the flights were cancelled to receive the points. Still waiting on the cash component.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,635
If your fare permits a refund, you will get a refund.
What if fare does not permit refund?

Flights Easter Monday have been rescheduled 4 hours earlier which is a waste of Easter Monday.

Also I have 3 separate bookings and who knows when I will be able to find time to travel with wife and daughter again. Christmas airfares and accommodation are ridiculously priced.

I know airlines are doing it tough but I'm also doing it tough. If they insist on travel credit then add it all to my travel bank. I don't want manage 3 travel banks.
 

Rebus

Newbie
Joined
Mar 27, 2020
Messages
2
Qantas
Bronze
Virgin
Gold
Just posed this question over on the Etihad forum but imagine that contributors here may be equally able to shed some light. I'd like to know if a VA reward booking for travel on EY is 'locked in' and would now be handled by EY in the same way that any of their direct bookings would be in the event of the flight being cancelled owing to Covid-19 restrictions? Or is it the case that VA won't yet have paid EY for the redemption thus giving EY the option to wash their hands of it in the event that VA found themselves in strife?
 

shuuy

Member
Joined
Aug 29, 2013
Messages
143
Flights
My Map
Well SYD-HBA-SYD turned into SYD-MEL-HBA-MEL-SYD and now is only SYD-MEL.

Will call one more time, and if no cash refund, then credit card chargeback (I put it on a US card) is how we will proceed)
 
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