I have a couple of Reward flights coming up through AA (one Cathay, one Etihad). Both, as you would expect have been cancelled but are just sitting there in my account and have been doing so for a week or so, so I guess this means I will have to ring to cancel. Am dreading this somewhat based on tales of long waits but does anyone have recent experience with AA, are the wait times coming down?. First of these is still three weeks away, so not sure if I bite the bullet and ring now or wait.