Cancellation fee 'U' class ASA BNE-SIN

Status
Not open for further replies.

aaronjames000

Member
Joined
Apr 15, 2013
Messages
285
Points
5
Hi guys,

I've trolled for a while but to no avail finding any current information...

Does anybody know what the current fees are to cancel an ASA booked into 'U' class from BNE-SIN (booked prior to the simpler/fairer enhancements).

I was (perhaps falsely) under the impression that because it was a business class ticket it was fully refundable?

When I called the premium desk the lady on the phone told me it would be $300 per person to cancel the booking! Outrageous!

Many thanks in advance for any help!
 

aaronjames000

Member
Joined
Apr 15, 2013
Messages
285
Points
5
Unfortunately I didn't get a copy at the time of booking...

I thought all ASA's were booked as full fare equivalents (i.e. refundable) tickets and not into the 'saver' categories... oh well... my bad i guess
 

ukh

Member
Joined
Jul 3, 2013
Messages
105
Points
10
Your flight should have been booked as a fully refundable Business class flight i.e. you should not have to pay the $300 cancellation fee.
MASA bookings should not be booked as a Business saver.
I had a similar problem in the past which took 45 min by phone to rectify - had to explain to them that wrong booking category was mage initially. Eventually they agreed and I did not have to pay the cancellation fee (3 x $300 = $900).
You are better off calling during business hours. Also indicate that during your booking, Qantas staff did not inform you this was not a standard Business class seat.
Good luck
 

Mr_Orange

Established Member
Joined
Jun 17, 2013
Messages
4,863
Points
695
Does anybody know where the actual conditions/rules for ASA's can be located?

They are not available on-line either before or after booking. You need to ask the CSR to read them out to you at time of booking and before paying.
 

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
6,078
Points
980
They are not available on-line either before or after booking. You need to ask the CSR to read them out to you at time of booking and before paying.

Hmm, one of those "it's not a secret, you just don't need to know" T&C's.

Matt
 

Mr_Orange

Established Member
Joined
Jun 17, 2013
Messages
4,863
Points
695
Hmm, one of those "it's not a secret, you just don't need to know" T&C's.

Matt

I should clarify that this only happened after the ability to book xASAs was removed from the online booking engine.
 

aaronjames000

Member
Joined
Apr 15, 2013
Messages
285
Points
5
So realistically they could book an ASA into any class they felt like at the time (flexible/saver)... And it would be our word against theirs? Sounds fishy...
 

deejo77

Active Member
Joined
Feb 5, 2012
Messages
971
Points
290
I got told on Sunday when I booked my status run ASA that it was nonrefundable....I don't care as I intend to take my 1.5x SC run no matter what
 
Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Coles, Apple, Microsoft and much more. Free to join and no catches!

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.
Top